Core Accountabilities (applicable to all incumbents): Provide leadership of managers, supervisors, and cross-functional teams within the assigned functional area(s), which may include Project Managers, Portfolio Managers, Training Developers, Managed Services teams, Epic Security analysts, and Community Connect teams; recruit, develop, coach, and retain talent and build succession depth. Training and Curriculum Development: Direct the strategy, design, and delivery of application training curriculum for new hires, end users, and credentialed trainers; oversee curriculum development, Learning Management System (LMS) administration, and training environment management; ensure training programs support Epic credentialing, new module rollouts, and ongoing optimization efforts; and establish metrics to measure training effectiveness and user proficiency.