Your Responsibilities: First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English; Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more; Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed. We're a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications.