Promptly greet guests entering the store and take their orders according to procedure · Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy · Give each customer a warm experience with a smile in person & over the phone · Bake our delicious cookies to perfection & a scoop of ice cream · Ensure fast, warm, and correct delivery orders are packaged and sent out · Handle cash and payments accurately and have no shortages or overages · Cleaning, sanitizing, and maintaining the bakery DESIRED SKILLS & EXPERIENCE: · At least 6 months of experience in a customer service focused role - preferred · Personable, genuine, outgoing demeanor · Customer service focused and a willingness to exceed guest expectations · Great communication, organizational and math skills · Must be able to lift up to 40 lb boxes of product · Must be 18 years or older to be employed · Must be able to work nights, weekends and holidays · Legally eligible to work in the United States. This position works in a fast-paced bakery environment that includes frequent interaction with guests, exposure to heat from ovens, refrigerated storage areas, cleaning chemicals, and moderate noise levels.