Responsibilities Follow Rivian repair procedures with efficiency without compromising quality and safety Perform complex diagnosis, repairs, installations, and inspections on vehicles Perform vehicle repairs in a setting outside of a service center Conduct road tests on vehicles to ensure quality of the repair Perform necessary parts operations such as parts ordering, receiving, shipping and inventory Stay up to date with technical skills and required training Support campaigns and containment initiatives Maintain and process accurate expense reporting as needed Maintain high quality work and efficiency while working with little supervision Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment Provide service support to the field to support the Service organization Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment Ability to properly document repairs completed and in process This role may transition from remote to on-site and require in-person work, on- site at the service center should one be opened within 90 miles or 2 hours of the employee's assigned remote work location. Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant Operate remotely until the local service center opens, if applicable Qualifications HS Diploma or GED preferred Graduated from an accredited automotive repair school preferred Experience with leadership, mentorship, and influencing a team preferred 5 or more years of automotive experience preferred 3 or more years' experience working on vehicle high voltage systems and HV diagnostic work preferred Proficient in navigating a laptop or computer in a windows or Mac environment Experience using test tools (PICO-Scope, PCAN, Kavaser Memorator, breakout box etc) Extensive experience in bumper-to-bumper diagnosis and repair Ability to drive non-commercial truck and trailer preferred Limited travel may be required depending on business need Must possess a valid driver's license, and maintain a clean driving record No driving related suspensions or revocation of Driver License (within a 3-5year period).