Strong knowledge of traditional and modern training methods and techniques (mentoring, coaching, on-the-job, classroom, e-learning, micro-trainings, etc.), assessment tools, adult learning theories, and common techniques and practices of adult education and skills training. The following are required within one (1) year of hire: - Association of Public Safety Communications Officials (APCO) or National Emergency Number Association (NENA) CTO Instructor - IAED Medical, Police, Fire Q certifications - IAED Emergency Telecommunicator Course Instructor (ETC-I).