UNKNOWN

FEED

OTHER

Customer Focused: Commits to meeting the needs and expectations of the organization’s internal and external customers; builds and maintains a customer base; delivers a high level of customer service; searches continually for ways to increase customer satisfaction (i.e., customer feedback). Attention to Detail: Follows established guidelines and procedures to ensure accuracy; gets work right despite pressing deadlines; concentrates on routine work details and organizes and maintains a system of records; is alert and aware of surroundings and carefully monitors technical equipment or processes.

Summary  Supervise shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other  responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.  Essential Duties and Responsibilities include the following. Other duties may be  assigned.  <ul><li>Demonstrate exemplary operations skills in all aspects of the restaurant including making quality products for our customers and ensuring each delivered product meets Papa John’s  standards and accurately reflects the customer’s order. Professionally and promptly respond to all customer concerns or issues. Solicit customer feedback, share feedback with team, and use feedback to improve restaurant operations and build brand loyalty. Communicate, train and promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.  </li><li>Supervise a restaurant team, maintain adequate shift staffing levels according to projected  sales, properly train team members to exceed customer expectations, ensure compliance  with uniform and appearance standards, and coach for improved performance. Ensure  team is quality and customer focused and build an atmosphere of teamwork, energy and  fun.  </li><li>Contribute to sales goals by providing prompt and friendly customer service; building check  averages through team member product training and sales execution.  </li><li>Contribute to profit goals by ensuring they stay within company guidelines and target goals  by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the  management of adequate inventory levels using the company’s systems and guidelines to  minimize loss. Manage company’s assets by ensuring the restaurant is clean, safe and  organized; complies with safety and security standards at all times.  </li></ul>Position Qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  Competencies are classified as the work habits, attitudes, personal characteristics, and  behaviors that reflect how a person accomplishes the duties and responsibilities of his/her job.  <ul><li>Attention to Detail: Follows established guidelines and procedures to ensure accuracy; gets work right despite pressing deadlines; concentrates on routine work details and organizes  and maintains a system of records; is alert and aware of surroundings and carefully monitors technical equipment or processes.  </li><li>Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.  </li><li>Customer Focused: Commits to meeting the needs and expectations of the organization’s internal and external customers; builds and maintains a customer base; delivers a high level of customer service; searches continually for ways to increase customer satisfaction (i.e., customer feedback).  </li><li>Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a “can-do” attitude.  </li><li>Relationship Management: Initiates and develops relationships with others; demonstrates credibility; confronts conflict quickly and professionally; inspires confidence in others.  </li><li>Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team’s decisions; contributes to the  team’s efforts.  </li></ul>Functional Skills  <ul><li>Cash management skills  </li></ul>Education and/or Experience  <ul><li>High School diploma or GED  </li><li>Successful and stable employment history  </li></ul>Physical Demands. While performing the duties of this job, the team member is required  to use hands repetitively, stand for prolonged periods, walk, grasp firmly/strongly and  simply/lightly with hands, and use fine finger dexterity. The team member is frequently required  to bend over, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, and  use head and neck in a twisting or static motion and to look up and/or down, and lift and/or  move up to 50 pounds. Occasionally, the team member is required to sit, climb, balance, push  and/or pull, and lift and/or move over 51 pounds.  Work Environment. While performing the duties of this job, the team member is required  to work outdoors in various temperatures, in a noisy environment, near moving mechanical  parts, with dangerous equipment or sharp tools, and around fumes, odors, dust, or toxic chemicals.  Additional Information  <ul><li>Must be 18 years of age or older  </li><li>Must have reliable transportation  </li><li>Must be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise  </li><li>Ability to successfully perform the job duties of all positions in the restaurant, including pizza  delivery  </li><li>Ability to lead a team during a shift with no supervision  </li><li>Bilingual in certain markets  </li><li>Work with phones, computers, fax machines and copiers  </li><li>Non-exempt, hourly position  </li><li>Employment is contingent upon satisfactory results of a background check </li></ul>Papa John's is an American pizza restaurant franchise. It is the fourth largest pizza delivery restaurant chain in the United States, with headquarters in Jeffersontown, Kentucky, a suburb of Louisville. Our pizza family is as hungry for perfection today as we were when we first opened our doors more than 30 years ago. And we're driven to be the best at making innovative new products and recipes.<h3>Salary</h3>Up to $17.00 per hour<h3>Job Type</h3>Full time, Part time<h3>Schedule</h3>8 hour shift, Weekend availability, Night shift, Holidays, Day shift

Papa Johns

Shift Leader

Business Practices

Cash Management

Coaching

Copying Machines

Corporate Policies

Customer Relations

Customer Satisfaction

Customer Support/Service

Customer/Client Research

Detail Oriented

Develop and Maintain Customers

Fax Machines

Federal Laws and Regulations

Food Delivery

High School Diploma

Inventory Levels

Inventory Management

Leadership

Lift/Move 50 Pounds

Loyalty Programs

Maintain Compliance

Manual Dexterity

Multilingual

Operational Improvement

Operations Management

Organizational Skills

Performance Management

Physical Demands

Problem Solving Skills

Procedure Development

Profit & Loss

Quality Metrics

Relationship Management

Restaurant

Safety Compliance

Safety Standards

Sales

Sales Forecasting

Sales Management

Sales Training

Security Compliance

State Laws and Regulations

Systems Maintenance

Team Lead/Manager

Team Player

Time Management

workstreamftpin

Customer Focused: Commits to meeting the needs and expectations of the organizations internal and external customers, builds and maintains a customer base, delivers a high level of customer service, and searches continually for ways to increase customer satisfaction (i.e., customer feedback). Work Environment While performing the duties of this job, the team member is required to work outdoors in various temperatures in a noisy environment near moving mechanical parts with dangerous equipment or sharp tools, and around fumes, odors, dust, or toxic chemicals.

Job Details
Job Ref: 799b967d
Location: 17249 Cole Rd, Hagerstown, MD 21740
Category: Restaurant ManagementSummary
Supervise shifts and/or work areas in the operation of a Papa Johns restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs, and systems. Ensure compliance with all federal, state, and local laws and ethical business practices.Essential Duties and Responsibilities include the following. Other duties may be assigned.<ul><li>Demonstrate exemplary operations skills in all aspects of the restaurant including making quality products for our customers and ensuring each delivered product meets Papa Johns standards and accurately reflects the customers order.</li><li>Professionally and promptly respond to all customer concerns or issues.</li><li>Solicit customer feedback, share feedback with team, and use feedback to improve restaurant operations and build brand loyalty.</li><li>Communicate, train, and promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.</li><li>Supervise a restaurant team, maintain adequate shift staffing levels according to projected sales, properly train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, and coach for improved performance.</li><li>Ensure team is quality and customer focused and build an atmosphere of teamwork, energy, and fun.</li><li>Contribute to sales goals by providing prompt and friendly customer service, building check averages through team member product training, and sales execution.</li><li>Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System.</li><li>Execute cash management duties.</li><li>Assist in the management of adequate inventory levels using the companys systems and guidelines to minimize loss.</li><li>Manage companys assets by ensuring the restaurant is clean, safe, and organized, complies with safety and security standards at all times.</li></ul>Position Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Competencies are classified as the work habits, attitudes, personal characteristics, and behaviors that reflect how a person accomplishes the duties and responsibilities of his/her job.<ul><li>Attention to Detail: Follows established guidelines and procedures to ensure accuracy, gets work right despite pressing deadlines, concentrates on routine work details, and organizes and maintains a system of records. Is alert and aware of surroundings and carefully monitors technical equipment or processes.</li><li>Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results. Willing to commit the hours it takes to get the job completed, takes responsibility for actions, and achieves results overcomes obstacles.</li><li>Customer Focused: Commits to meeting the needs and expectations of the organizations internal and external customers, builds and maintains a customer base, delivers a high level of customer service, and searches continually for ways to increase customer satisfaction (i.e., customer feedback).</li><li>Initiative: Takes action proactively, addresses issues or opportunities without supervision, focuses on desired results and accomplishments, demonstrates clear purpose, enthusiasm, and a "can-do" attitude.</li><li>Relationship Management: Initiates and develops relationships with others, demonstrates credibility, confronts conflict quickly and professionally, and inspires confidence in others.</li><li>Teamwork: Works cooperatively with others to accomplish business goals and objectives, asks others for their ideas and opinions, supports teams decisions, and contributes to the teams efforts.</li></ul>Functional Skills<ul><li>Cash management skills</li></ul>Education and/or Experience<ul><li>High School diploma or GED</li><li>Successful and stable employment history</li></ul>Physical Demands
While performing the duties of this job, the team member is required to use hands repetitively, stand for prolonged periods, walk, grasp firmly, strongly, and simply/lightly with hands, and use fine finger dexterity. The team member is frequently required to bend over, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion, and to look up and/or down, and lift and/or move up to 50 pounds. Occasionally the team member is required to sit, climb, balance, push, and/or pull, and lift and/or move over 51 pounds.Work Environment
While performing the duties of this job, the team member is required to work outdoors in various temperatures in a noisy environment near moving mechanical parts with dangerous equipment or sharp tools, and around fumes, odors, dust, or toxic chemicals.Additional Information<ul><li>Must be 18 years of age or older</li><li>Must have reliable transportation</li><li>Must be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise</li><li>Ability to successfully perform the job duties of all positions in the restaurant including pizza delivery</li><li>Ability to lead a team during a shift with no supervision</li><li>Bilingual in certain markets</li><li>Work with phones, computers, fax machines, and copiers</li><li>Non-exempt hourly position</li><li>Employment is contingent upon satisfactory results of a background check</li></ul>Company Introduction
Papa Johns is an American pizza restaurant franchise. It is the fourth largest pizza delivery restaurant chain in the United States with headquarters in Jeffersontown, Kentucky, a suburb of Louisville. Our pizza family is as hungry for perfection today as we were when we first opened our doors more than 30 years ago. And were driven to be the best at making innovative new products and recipes.Apply

Papa John's International Inc

Asset Management

Category Management

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Shift Leader Papa Johns

Shift Leader Papa John's International Inc

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