Responsible for full employee lifecycle of direct and indirect reports including, but not limited to interviewing and hiring; onboarding and induction; on-the-job training; professional learning, development, and growth; performance management including reviews and goal setting; talent management including succession planning for key roles; off-boarding management. 6+ years' experience leading hospitality, workplace experience, office services, facilities, reception, or business support functions within a law firm, professional services, corporate, or similarly client-centric environment, including responsibility for people leadership, operational performance, and service excellence.