Responsibilities: - Provide high quality service and support to both customers and partners via phone, email, and chat/text- Solve problems and thoughtfully address issues experienced by customers and partners- Act as internal advocate for our customers and fleet partners by relaying user feedback and offering suggestions to improve our service and operations Requirements: - Minimum 1-2 years of experience in customer service- Strong attention to detail and the ability to multi-task- Experience providing support via phone, email, and chat- A smile in your voice and the natural ability to turn a frown, upside down- Positive attitude and passion for success- Exceptional time management skills- The ability to thrive in a fast-paced, dynamic environment- Tech savvy with Mac and iOS experience- Able to type 50+ WPM - College degree or equivalent work experience Benefits: - Excellent benefits (Medical, Dental, and Vision)- Flexible PTO policy- Work from home! Imagine if your vehicle were meticulously maintained for optimal performance, and if you ever had a car problem or needed a scheduled service, a highly trained mechanic came to your home or office to do the job.