You’ll oversee communications across pre-ship, transit, delivery, and post-delivery—including email, SMS, push notifications, and order-tracking experiences—and partner with Service, Operations, Product, and fulfillment leaders to improve order visibility, reduce avoidable contacts, and create faster paths to resolution. As Senior Manager, Pre-Delivery & Post-Order Communications Journeys, you’ll lead the strategy and execution of touchpoints that keep customers informed, confident, and in control throughout the pre-delivery and post-purchase experience.