Key Responsibilities + Own response to production - critical incidents + Lead cross - studio coordination in high - risk delivery moments + Define and activate contingency / fallback plans + Act as business owner for production tech stack AI integration and governance, Creative Force, Adobe ecosystem, Capture One, and emerging in-studio production technologies + Determine platform rollout strategy, go - live readiness, and adoption sequencing + Define how platforms are used across studios + Align tooling decisions to throughput and capacity, staffing and workflow designs, and client delivery requirements + Govern exceptions and change management + Own escalation and decisions where policy conflicts with delivery needs and platforms introduce client or reputational risk + Represent the business in client - visible risk scenarios + Act as primary interface across Studio Leads, Production teams, TXA / IT, and Platform vendors + Translate delivery needs into clear execution priorities + Lead and structure Technical Account Manager (TAM) capability + Bring existing TAMs into a unified operating model + Build toward workflow optimization, automation design and support, and scalable platform enablement Basic Qualifications + Minimum of 10 years of experience managing Studio production technology, studio/creative operations, and or digital production or content environments + Minimum of 1 years of experience in AI content delivery, agentic architectures in a scaled commercial environment Preferred Qualifications + Experience working across multiple studios, markets, or delivery teams + Strong familiarity with workflow platforms (e.g. Creative Force, Workfront, DAMs, Adobe ecosystem) + Experience managing complex delivery environments with tight timelines and client impact + Operational judgment under pressure (able to make tradeoffs quickly and clearly) + Strong stakeholder leadership (credible with MDs, IT, and vendors) + Platform fluency (understands impact of tools on workflow and delivery) + Commercial awareness (understands cost, margin, and delivery tradeoffs) + Problem solving in ambiguous environments This role will require at least 40% travel.