Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; know about available products and services; and is committed to providing quality products and services.\n Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.\n* Travel Required Not required Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive\n \nPromotion potential\n \nNone\n \nJob family (Series)\n\n 2210 Information Technology Management \n \nSupervisory status No Security clearance Not Required Drug test No Position sensitivity and risk High Risk (HR)\n \nTrust determination process\n\n Suitability/Fitness \n \nFinancial disclosure Yes Bargaining unit status Yes\n \nAnnouncement number SSA-129033733-DHA-26-CIO Control number 860176400\n \nThis job is open to\n \nHelp\n \nThe public\n \nU.S.