In addition, experience with the following skills is required: (1) Experience performing IT Service Management processes including incident management and change management; (2) Experience using monitoring tools and processes including SolarWinds, Splunk, and AppDynamics; (3) Experience utilizing knowledge of IT networks, ISP Services, Routing Protocols, VoIP, Network Management, Routers, and Switches; (4) Experience utilizing knowledge of Advanced Windows System Administration and VMWare Systems; and (5) Experience working in an operations team that providing problem isolation, resolution, analytical and diagnostic. PRIMARY REQUIREMENTS: Bachelor’s degree in information technology, Telecommunication Systems Management, or related filed, or its foreign equivalent, and 2 years of relevant work experience.