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Should workplace injuries occur, the Department Heads and Directors are to assist the Executive Director when required with the investigation, return to work, and management of the injured worker communications with care provider and the management company. Fosters teamwork with co-workers, shows initiative in overcoming obstacles, takes actions which assist others beyond job responsibilities, and has a positive impact on co-workers, residents, and visitors.

Welcome to Distinctive Living, we're seeking a Resident Experience Coordinator (Full-Time or Part-Time) for our Inspired Living community in Kenner, La.Here at Distinctive Living, we want our people to realize their full potential. We're passionate about personal and professional growth and will do everything we can to help you flourish. We deeply care about our team-members and partners and strive to provide a culture where people feel valued and inspired.The Resident Experience Coordinator is responsible for all resident activities of a given managed community including coordinating all internal and external resident activities, creating the monthly activity calendar, arranging outside entertainment, assessing resident preferences, and guiding program to meet their needs and communicating with the management company on all appropriate matters.Benefits when choosing a career with Distinctive:<ul><li style="background:#ffffff">Medical, Dental and Vision benefits</li><li style="background:#ffffff">Paid Time Off</li><li style="background:#ffffff">401k Retirement Plan & Life Insurance</li><li style="background:#ffffff">Team Member Assistance Program</li></ul>Essential Functions <ol><li>Assess resident interest and activity needs at time of move-in and ongoing by completing the Resident Interest Worksheet and meeting with all new residents within 7 days of move-in to determine what level of activities residents request to be a part of. Orients all residents to activity program and how to access activities. </li><li>Coordinates and carries out resident activities on a daily basis within budget limitations. Develops a calendar of events before the beginning of the month to stimulate residents in the areas of intellectual, physical, spiritual, and social needs. Promotes all activities within the building in order to improve resident participation. Follows schedule as written with minimal change and cancellation. Arranges entertainment within budgetary allotments to come into the building for residents' enjoyment. Complies with spending budget on activity supplies and entertainment. </li><li>On a quarterly basis, holds an event that may be used for marketing efforts. These resident events will also serve as marketing events as they involve the entertainment of our residents. Works with the Community Relations Director and other management staff to organize these events which include planning, advertising, set-up and clean-up. </li><li>Provides and staffs transportation for resident activities and other needs. Resident outings will be scheduled on the monthly calendar and will include site-seeing trips, destination locations, and medical trips. Coordinates any activity outings and any medical visit transportation with the assisted living community. </li><li>Ensures they and any employees reporting to them work in a safe manner and that unsafe actions are managed. Compliant with Safety Committee Standard. Should workplace injuries occur, the Department Heads and Directors are to assist the Executive Director when required with the investigation, return to work, and management of the injured worker communications with care provider and the management company. </li><li>Fosters teamwork with co-workers, shows initiative in overcoming obstacles, takes actions which assist others beyond job responsibilities, and has a positive impact on co-workers, residents, and visitors. </li><li>Performs other duties as assigned or needed.</li></ol> Education and Experience <ul><li>High School Diploma or equivalent required. </li><li>Associate or Bachelor's Degree strongly preferred in Social Service, Business, or a field related to the position. </li><li>Must have proven management experience and ability to manage staff. </li><li>Minimum of three years' experience in assisted living preferred. </li><li>Experience with Microsoft Word and Excel preferred.</li></ul>Apply today to learn why Distinctive Living is a certified Great Place to Work! Job Posted by ApplicantPro

Inspired Living at Kenner

Resident Experience Coordinator (Activities)

Advertising

Assisted Living

Budget Management

Budgeting

Community Relations

Community and Social Services

Corporate Communications

Event Management

High School Diploma

Insurance

Marketing

Microsoft Excel

Microsoft Word

Organizational Skills

People Management

Residential Construction

Safety Compliance

Safety Standards

Safety/Work Safety

Team Player

Talent Acquisition

As a member of the care team, you will collaborate with members, the internal care team, healthcare providers, and community organizations to meet the complex healthcare and social needs of our members Be part of this exciting opportunity as we expand our DSNP services to transform lives in new markets across the country. As a vital member of our Special Needs Plan (SNP) care team, the Care Coordinator (CC) is responsible for coordinating care for our members through close collaboration with the Care Manager, Social Worker, and other interdisciplinary team members.

HOUR

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.Program SummaryJoin our Aetna care management team as we lead the way in providing exceptional care to dual eligible populations! You will have a life-changing impact on our Dual Eligible Special Needs Plan (DSNP) members, who are enrolled in both Medicare and Medicaid. As a member of the care team, you will collaborate with members, the internal care team, healthcare providers, and community organizations to meet the complex healthcare and social needs of our members Be part of this exciting opportunity as we expand our DSNP services to transform lives in new markets across the country.Position Summary/MissionAs a vital member of our Special Needs Plan (SNP) care team, the Care Coordinator (CC) is responsible for coordinating care for our members through close collaboration with the Care Manager, Social Worker, and other interdisciplinary team members. This role involves evaluating member needs through the annual Health Risk Survey, addressing social determinants of health (SDoH), coordinating care across the continuum, and closing gaps in preventive and health maintenance care.Key Responsibilities<ul><li>Member Evaluation: Conduct the annual Health Risk Survey to support needs identification for the member's Individual Plan of Care.</li><li>Risk Escalation: Inform the assigned care manager of newly identified health/safety risks or service needs</li><li>Care Coordination: Complete care coordination activities delegated by the care manager within an established timeframe.</li><li>Quality Issue Escalation: inform the assigned care manager and/or associate manager of any identified quality of care issues.</li><li>Advocacy: Passionately support the member's care coordination needs and drive solutions to address those needs.</li><li>Member Engagement: Use problem-solving skills to find alternative contact information for members who are unreachable by care management. Employ motivational interviewing techniques to maximize member engagement and promote lifestyle changes for optimal health.</li><li>Monitoring and Documentation: Adhere to case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies.</li></ul>Essential Competencies and Functions<ul><li>Meet performance and productivity metrics, including call volume, successful member engagement, and compliance with state/federal regulatory requirements.</li><li>Conduct oneself with integrity, professionalism, and self-direction.</li><li>Demonstrate a willingness to learn about care management within Medicare and Medicaid managed care.</li><li>Familiarity with community resources and services.</li><li>Navigate various healthcare technology tools to enhance member care, streamline workflows, and maintain accurate records.</li><li>Maintain strong collaborative and professional relationships with members and colleagues.</li><li>Communicate effectively, both verbally and in writing.</li><li>Exhibit excellent customer service and engagement skills.</li></ul>Work Expectations<ul><li>Access to a private, dedicated space to conduct work effectively to meet the requirements of the position</li><li>Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted</li></ul>Required Qualifications<ul><li>2+ years in behavioral health, social services, or a related field relevant to the program focus</li><li>Proficient in Microsoft Office Suite (Word, Excel, Outlook, OneNote, Teams) and capable of utilizing these tools effectively in the CM Coordinator role</li><li>Access to a private, dedicated workspace to fulfill job requirements effectively</li><li>Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted</li></ul>Preferred Qualifications<ul><li>Case management and discharge planning experience</li><li>Managed care experience</li></ul>Education<ul><li>High School Diploma with equivalent experience (REQUIRED)</li><li>Associate's or Bachelor's Degree or non-licensed master's level clinician in behavioral health or human services (psychology, social work, marriage and family therapy, counseling) or equivalent experience (PREFERRED)</li></ul>Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$21.10 - $36.78This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.Additional details about available benefits are provided during the application process and on Benefits Moments.We anticipate the application window for this opening will close on: 06/16/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health offers a world of promising job opportunities across a diverse range of careers in everything from corporate and pharmacy roles to retails positions. No matter where you work at CVS Health, your unique skills, talents and abilities are welcome and valued. We recognize and reward greatness and want our employees to know their work is making a difference in the lives of millions. Join us today. Together we can continue making innovative, high-quality health and pharmacy services safe, affordable and accessible – for all.

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Resident Experience Coordinator (Activities) Inspired Living at Kenner

Care Management Coordinator CVS Health Corp

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