In addition, incumbents recommend new or improved procedures and processes for the provision of services; serve as a consultant to caseworkers, district and regional managers, and lower level program specialists; monitor and evaluate social services or medical assistance programs operated by local government agencies and private organizations; serve as a liaison to federal representatives, other divisions, State and local agencies, service providers, professional and community organizations, and client representatives. Promote social services or medical assistance programs and serve as a spokesperson for the division; communicate and meet with program personnel, clients, providers, media representatives, community groups, and government officials to promote program goals and objectives; serve as a liaison with federal, State, and local officials regarding the program; deliver speeches and write press releases and public service announcements; and develop informational material such as posters, brochures and pamphlets.