DEPARTMENT ADDENDUMDepartment Specific FunctionsInteracts with patients in person, over the phone, and email correspondence in a professional and timely manner including prompt and effective answering of phone calls, online inquiries, and email communication with the ability to answer all relevant questions clearly and concisely Greets, welcomes, and assists all patients using exemplary customer service Assists with patient check in and check out processes Accompany and guide all evaluation, surgical and follow up patients as they move throughout the hospital Work closely with refractive technicians, Optometrists, and Ophthalmologist to monitor clinic flow and patient throughput Able to speak knowledgably regarding vision issues such as nearsightedness, farsightedness, and presbyopia while educating patients on vision correction options Collaborates with Supervisor to monitor and manage surgical schedule to optimize clinic productivity and capacity Assist Physicians by providing counseling and education to patients and scheduling procedures such as crosslinking, biopsies, corneal scrapings, Intraocular contact lenses, premium cataracts, and refractive procedures such as LASIK and PRK Provide information regarding procedural risks and benefits, while managing patient expectations, financial costs, payment options Delivering on the best possible customer service during and after patient procedures including but not limited to thank you calls to scheduled patients, follow up calls post-surgery, and written thank you cards Responsible for patient retention including recapture calls to non-booked patients 12.Complete all pre-surgical administrative tasks such as ensuring prescriptions are signed, proper consents are pulled and labeled, and surgical packets are made Handle and collect all payments prior to procedures Collaborates regularly with other departments to ensure the highest level of patient care and experience including but not limited to:Central Insurance Verification team to process all insurance pre-authorizations prior to patients' proceduresThe University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. CORE QUALIFICATIONS Education:Bachelor's degree in relevant fieldExperience:Minimum 2 years of relevant experienceKnowledge, Skills and Attitudes:Ability to communicate effectively in both oral and written form.