EDUCATION & EXPERIENCE: Minimum of 2 years housing and homeless services, working in a housing residential environment, domestic violence shelter, social work, human services experience; associates degree in human services business administration, or related field preferred; 4 plus years non-profit, housing, domestic violence shelter, social work experience in lieu of degree. Business Acumen: Demonstrated ability in trauma informed care, crisis response, knowledge of fair housing, low-income housing tax credits, public housing, and HUD regulations, understanding of domestic violence, homelessness, and residential setting, delivering exceptional customer service; demonstrate good computer skills, strong analytical and problem-solving skills to perform crisis intervention.