Role-Specific Responsibilities-Provide longitudinal support to families of children birth–3 following diagnostic AER through Early Intervention enrollment.-Meet with caregivers after diagnosis and at regular intervals to support follow-up and care coordination.-Provide counseling on hearing loss, communication options, and intervention pathways.-Guide families through the Pediatric Hearing Healthcare Roadmap.-Coordinate referrals and services with Early Intervention (EI) agencies and Deaf/Hard of Hearing specialty providers.-Support adherence to Early Hearing Detection and Intervention (EHDI) timelines for diagnosis and intervention.-Screen caregiver needs and facilitate referrals (e.g., social work, MGB providers).-Monitor caregiver stress and adjust support accordingly.-Track appointments and proactively follow up to reduce missed visits and delays in care.-Collaborate with multidisciplinary teams and external agencies (e.g., MCDHH, DPH, EI programs).-Maintain documentation, case tracking, and required Releases of Information.-Participate in regular case review meetings and contribute to care planning. The Patient Navigator supports families in accessing diagnostic, hearing technology, and Early Intervention services in alignment with Early Hearing Detection and Intervention (EHDI) benchmarks, while reducing barriers and improving caregiver understanding and engagement.