Coordinate janitorial service delivery and quality requirements with airlines, the Port Authority of New York and New Jersey, TSA, Munich Airport NJ personnel, and terminal tenant staff, ensuring concerns are documented, assigned, tracked, communicated, and brought to verified closure. Performance Management, Systems, and Reporting Establish and maintain key performance indicators (KPIs) for janitorial operations, including service quality, inspection compliance, response and completion performance, repeat deficiencies, complaint trends, corrective action closure, staffing compliance, and other contract-specific measures.