The Advanced MSA uses interpretive skills to follow a variety of technical manuals and instructions, medical center policies, public laws, legal guides, and federal regulations to give instructions to patients, arrange appointments, record data involving outpatient appointments (authorization numbers, date and times of appointments, provider contact information, etc.) using automated medical records systems like HSRM, CTM, EPS & VistA. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.