Quality improvement activities, service recovery, participation in and coordination of research projects, promoting education for patients and staff, patient care coordination, oversite of scheduling, referrals and consults within the facility and community care, and the overall collaboration of administrative oversight for operations and quality control within the program area to include coordination with multidisciplinary team members, as well as liaison with other services that support Patient Care Services such as Call Center, Pharmacy, Infection Control, Logistics, Engineering, Business Office, Human Resources, Administration, VISN, Contracting, Revenue, Education, and Care in the Community. Examples of specialized experience would typically include, but are not limited to: Primarily responsible for offering service specialized administrative assistance, supporting recruitment processes, managing reports and data such as performance measures, All Employee Survey (AES), clinic utilization data, missed opportunity and no-show data, workload information, open encounters and unsigned progress notes.