JOB SUMMARY: Delivers efficient and effective registration, change of schedule, and withdrawal services to students by assisting with all registration functions with the emphasis on resolving scheduling difficulties; Assists in maintaining databases; processing various registration transactions; Identifies and resolves registration problems including improper scheduling, financial aid assistance, outstanding debts, credentials, etc; Maintains responsibility for inputting academic changes of student records, i.e., withdrawal audits, drop cards, program changes, grades; Provides direct customer assistance to prospective and current students via front counter, telephone, and/or email services; Maintains confidentiality of student records in compliance with the Family Education/Rights and Privacy Act (FERPA); Receives applications; evaluates transcripts for TSI; ACT, SAT etc. High School diploma or GED and two years experience working in a registrar's or enrollment management office or an equivalent combination of education and experience; Skill in establishing and maintaining effective working relationships with students, faculty, staff and the public; Skill in facilitating and modeling a quality customer service orientation; Ability to work effectively with ethnic, cultural and a diverse student population; Demonstrated ability to prioritize multiple tasks and work independently; Demonstrated ability to gather data and compile reports; Demonstrated proficiency with student information systems and basic computer software (i.e. Microsoft Word, Excel, Access or other packages required by the Supervisor).