The Must-Haves: High school diploma or equivalent; Bachelor's degree or equivalent relevant experience preferred3+ years of experience in customer operations, logistics, transportation, customer service, supply chain, reporting, or a related fieldExperience managing escalations, service issues, incident response, or time-sensitive operational requestsProficiency with Microsoft Excel, Outlook, Teams, and other business or reporting applicationsAbility to work evenings, weekends, overnight shifts, holidays, or on-call schedules as business needs requireExperience in parcel, transportation, logistics, supply chain, command center, or Control Tower operations preferredExperience validating operational reports, researching performance issues, or using dashboards and metrics to support decisions preferredExperience assisting with MBRs, QBRs, customer reviews, or executive-level performance materials preferredIt is the responsibility of every position to understand and adhere to the security guidelines outlined in OnTrac's Acceptable Use policy and to conduct their activities accordingly. Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. Location: Hybrid Any HUB in Network OH Dayton, NJ Swedesboro, NJ Groveport, IL Romeoville, Orlando FL, Fort Mill SC, TN Lebanon, CA Fremont, CA Fontana, CA Los Angeles, NV Reno, NV Henderson, TX DesotoShift: Sun-Thurs 11pm-7am CSTCompensation: The expected starting base pay range for this position is $32.31 - $40.38, with full potential base salary range over a successful candidate's tenure in the position of $32.31 - $48.46.