Active listening; Reading nonverbal cues; Managing conflict; Reflecting their clients feelings; Empowering their clients; Practicing unconditional acceptance; Asking open-ended questions; Being flexible, honest, respectful, trustworthy, confident, warm, interested, and open; Being able to empathize with a wide variety of people; Being emotionally attuned to individuals needs; Being able to help clients identify and articulate their feelings; Being influential, persuasive, and convincing; Continually monitoring client progress in an authentic way; Adjusting therapy if resistance to the treatment is apparent or the client is not making adequate progress; Being able to express themselves well; Being astute at sensing what other people are thinking and feeling; Showing warmth and acceptance; Focusing on others, not themselves; Constantly honing their skills; Working as if theyve already reached their goal; Mastering their marketing; Building up their practice gradually. The NMRC Diagnostic Services Department is another NMRC community program that provides assessments and evaluations by qualified staff members in a clinical setting for determining eligibility for NMRC ICF/IID level of care, ID/DD Waiver or 1915i program.