MANAGEMENT OF BRANCH OFFICE: Leads the service and sales efforts of the branch office; Handles customer complaints and inquiries; supervises branch security; maintains and updates branch operational policies; approves checks and/or transactions; oversees branch maintenance; supervises branch audits; improves branch efficiency with new procedures and systems as required; performs, when necessary, operational responsibilities such as opening accounts, teller duties, selling cashiers and travelers checks, assisting/supervising in various balancing activities, and supervising safe deposit activities. MANAGEMENT OF BRANCH PERSONNEL: Supervises branch retail personnel, conducts staff meetings, Stakeholder meetings, and service/sales meetings; supervises work time for retail personnel, hires new employees and recommends employee discipline and discharge, performs employee job appraisals, recommends and/or facilitates training opportunities/professional development and salary increases for branch personnel, creates documentation for employee personnel files, and fosters/promotes teamwork.