Communicate effectively both orally and in writing sufficient to perform the essential functions; read, understand, and apply policies and guidelines; plan, direct, review, and evaluate the work of others; evaluate performance data and recommend solutions to workflow, productivity, quality, and other performance issues; use conflict resolution skills to support positive customer and peer relations; obtain information from a variety of sources, including patients and families; use computers and various software to accomplish work; establish and maintain effective working relationships with patients, families, and other internal and external customers; use tact and empathy in working with patients and families under stressful situations; perform work effectively with minimum supervision and guidance. Under supervision, performs full supervisory duties and complex patient access support activities, which may include: coordinating projects, all phases of patient registration and admitting functions, patient financial counseling, researching and analyzing complex federal, state, and commercial insurance funding issues and developing methods, policies, and procedures for an assigned area.