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Works with Store Manager to ensure that a schedule is written to provide the desired level of guest service within established labor guides. Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs.

Overview:
Come grow with grocery at Kj’s Market! We’re not like other grocery stores – We Create Smiles!  Plus, we’re family-owned and based in the Carolinas since 1922!  Join us where you can create smiles, share your hometown pride, and grow in a fast-paced environment – We need YOU! Benefits for Now and Your Future:<ul style="margin-top:0in"><li>Weekly Pay</li><li>Paid Time Off</li><li>Medical, Dental, Vision</li><li>Short & Long-Term Disability</li><li>Employee Assistance Program</li></ul>RETIREMENT<ul style="margin-top:0in"><li>100% Company Funded Pension</li><li>401K</li></ul> 

Responsibilities:
<ol><li>Observe, evaluate, and coach hosts to deliver friendly, superior customer service which focuses on show. </li><li>Maintain measurement plans and reports to evaluate host, financial and operational effectiveness. </li><li>Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback. </li><li>Deliver on-the-job training (OJT) programs and materials. </li><li>Drive measurement based continuous improvement of OJT. </li><li>Select, train and develop Guest Service Leaders. </li><li>Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions. </li><li>Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions. </li><li>Manage the hiring processes including sourcing and candidate management. Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines. </li><li>Complete, review, and maintain all training documentation including OJT, new hire and performance documentation. </li><li>Works with Store Manager to ensure that a schedule is written to provide the desired level of guest service within established labor guides. </li><li>Process guest orders, including performing functions of cashiers or guest service clerks. </li><li>Perform guest service desk functions as needed. </li><li>Ensure that an accurate daily cash count is completed. </li><li>Ensure bank deposits are completed daily according to policy. </li><li>Monitor and analyze audits according to company guidelines. </li><li>Monitor and enforce all Front End policies related to Asset Protection and Shrink Control. </li><li>Ensure the security of the office and store funds. </li><li>Maintain supplies needed for Front End according to budget. </li></ol>

Qualifications:
1. Strong communication and partnering skills. 2. Knowledge and application of operations within a retail environment. 3. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job. 4. Knowledge and application of the principles of differentiated learning. 5. Leadership experience with direct reports. 6. Ability to read and understand information and direction. 7. Ability to work well with others. 8. Ability to lift 25 lbs. occasionally and 15 lbs. constantly. 9. Must be at least 18 years old. 10. Ability to stand for extended periods of time. 11. Demonstrate successful use of math skills. 12. Ability to work well with computers. 13. Knowledge of Front End operations. 14. Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week.

KJ's Market

Guest Service Manager

Analysis Skills

Budgeting

Candidate Sourcing

Coaching

Communication Skills

Continuous Improvement

Customer Support/Service

Documentation

Employee Assistance Plan

Employee Orientation

Financial Operations

Grocery Stores

Loss Prevention

Mathematics

Multitasking

Needs Assessment

Onboarding

Operations Processes

Organizational Development/Management

Retail

Retail Management

Retail Operations

Team Player

Training/Teaching

User Interface/Experience (UI/UX)

[AW]-iCims

In this role, you will support the General Manager in overseeing daily operations, managing staff, and ensuring exceptional guest experiences. Assist the General Manager in managing all aspects of restaurant operations, including staffing, scheduling, and budgeting.

POSITION OVERVIEWSupport IHOP as an Assistant Managers and be an integral part of our leadership team. In this role, you will support the General Manager in overseeing daily operations, managing staff, and ensuring exceptional guest experiences.RESPONSIBILITIES<ul><li>Assist the General Manager in managing all aspects of restaurant operations, including staffing, scheduling, and budgeting.</li><li>Provide leadership and direction to team members to foster a positive work environment and promote teamwork.</li><li>Ensure adherence to company policies, procedures, and standards to deliver consistent service and quality.</li><li>Assist with recruiting, hiring, training, and evaluating staff to maintain a skilled and motivated team.</li><li>Monitor inventory levels and manage supply orders to meet operational needs and budget targets.</li><li>Handle customer inquiries, concerns, and complaints in a professional and timely manner.</li><li>Perform administrative tasks such as payroll processing, reporting, and record-keeping.</li><li>Collaborate with the General Manager to develop and implement strategies for driving sales and profitability.</li></ul>QUALIFICATIONS<ul><li>High school diploma or equivalent; Bachelor's degree in Business Administration or a related field preferred.</li><li>Previous experience in a supervisory or management role in the restaurant industry.</li><li>Strong leadership and interpersonal skills.</li><li>Excellent communication and customer service skills.</li><li>Ability to work flexible hours, including evenings, weekends, and holidays.</li><li>Proficient computer skills, including Microsoft Office Suite.</li></ul>COMPETENCIES<ul><li>Leadership: Inspire and motivate team members to achieve goals and deliver exceptional service.</li><li>Problem Solving: Analytical skills to identify issues and implement effective solutions.</li><li>Communication: Clear and effective communication with staff, customers, and management.</li><li>Time Management: Ability to prioritize tasks and manage time efficiently in a fast-paced environment.</li><li>Adaptability: Flexibility to adjust to changing priorities and situations.</li></ul>SKILLS<ul><li>Leadership and team management</li><li>Customer service</li><li>Budgeting and financial management</li><li>Inventory management</li><li>Problem-solving</li></ul>PHYSICAL REQUIREMENTS<ul><li>Lifting and Carrying: Ability to lift and carry trays of food and beverages, typically up to 50 pounds.</li><li>Standing and Walking: Prolonged periods of standing and walking throughout the shift.</li><li>Bending and Reaching: Frequent bending, reaching, and twisting.</li><li>Manual Dexterity: Good hand-eye coordination.</li><li>Communication Skills: Clear verbal communication to interact effectively with people.</li><li>Temperature Tolerance: Ability to work in varying temperatures.</li></ul>BENEFITS<ul><li>Holistic Well-Being: Health insurance, wellness programs, flexible hours, and paid time off for full-time staff.</li><li>Financial Security: Competitive pay, paid weekly, retirement plans, and financial planning services.</li><li>Career Growth: Training programs, clear career paths, and mentorship opportunities.</li><li>Recognition: Performance-based incentives, bonuses, and employee recognition programs.</li><li>Inclusive Environment: A diverse and supportive workplace with open communication and teamwork.</li><li>Flexibility: Customizable benefits and support for major life events.</li></ul>

IHOP

Assistant Manager IHOP 3452

Administrative Skills

Business Administration

Computer Skills

Establish Priorities

Financial Management

Financial Planning

Financial Services

Food and Beverage Industry

High School Diploma

Identify Issues

Interpersonal Skills

Inventory Levels

Inventory Management

Leadership

Maintain Compliance

Manual Dexterity

Microsoft Office

Operations

Operations Management

Order Management

Payroll Administration

People Management

Performance Reviews

Presentation/Verbal Skills

Problem Solving Skills

Profit & Loss

Record Keeping

Resolve Customer Issues

Restaurant

Revenue Growth

Service Delivery

Strategic Planning

Team Lead/Manager

Time Management

HiringThing

Assistant Manager IHOP 3589

Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides. Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity.

Overview:
Local and proud of it! Join Lowes Foods and see how great pay, flexible hours, and an entertaining and FUN work environment make a real difference! To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.

Responsibilities:
1. Maintenance of Guest Service Standardsa. Ensures that the front end standards detailed in the No Noticeable Wait Policy are met at all times.b. Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity.c. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.d. Trains cashiers to call additional hosts to the front end as dictated by guest needs and established daily call-up list.e. Handles guests and hosts requests, refunds, overrides, and check approvals promptly, and professionally.f. Ensures front end is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.g. Is a positive role model for all front end hosts in speech, manner, dress, hygiene, and integrity.h. Ensures all unused check lanes are blocked off when not is use.i. Monitors and enforces all other front end policies related to Asset Protection and Shrink Control.2. Training and Development of Front End Hostsa. Provides training and direction to hosts not meeting the front end standards.b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.c. Provides constant on-the-job feedback to front end hosts about performance to maintain front end service level.3. Process guest orders (including performing as a cashier or guest service clerk).4. Perform all other duties as assigned by management.

Qualifications:
1. Friendly, outgoing personality.2. Ability to work well with others.3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.4. Ability to read and understand information and direction.5. Knowledge of front end operations.6. Ability to supervise people including training and development.7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.8. Effective communication and guest service skills.9. Ability to stand for extended periods of time.10. Demonstrate successful use of math skills.11. Ability to work well with computers.  #LI-RM1

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Online Administration Jobs in Five Points, SC

Guest Service Manager KJ's Market

Assistant Manager IHOP 3452 IHOP

Assistant Manager IHOP 3589 IHOP

Guest Service Leader PT Lowes Foods

Guest Service Leader PT W. Lee Flowers

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