UNKNOWN

FEED

Answers, investigates, follow-up, and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.) , while assuming a high level of ownership for customer satisfaction. Manage and post sales payments and refunds through the portal, ensuring accurate and timely entry of transactions, reconciling discrepancies, and maintaining detailed records to support financial accuracy and reporting.

Purpose: Providing superior administrative support to the online sales team for the company’s websites.  Audit all orders placed on Shopify to ensure accuracy once inserted into the Storis database.  Responsible for processing payments and refunds that are generated through online sales and customer portal, balancing accounts, schedule delivery/pick up, and investigating fraud.  Provide excellent customer service to both the internal/external customers through a call center phone system. <ol><li>Processes a high volume of inbound calls, chat feature interactions from website, and other correspondence.</li><li>Communicates with internal and external customers in a professional, courteous, friendly and empathetic manner.</li><li>Answers, investigates, follow-up, and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.) , while assuming a high level of ownership for customer satisfaction.</li><li>Consistently meets or exceeds performance standards for service quality, accuracy and volume.</li><li>Schedules service and delivery appointments.</li><li>Maintains accurate files and processes in order to maximize productivity.</li><li>Performs clerical support as needed.</li><li>Accurately enters information regarding sales transactions and order information into Storis system.</li><li>Manage and post sales payments and refunds through the portal, ensuring accurate and timely entry of transactions, reconciling discrepancies, and maintaining detailed records to support financial accuracy and reporting.</li><li>Analyze and investigate suspicious online sales transactions, and address fraudulent activities, ensuring the integrity of sales processes and protecting company revenue</li><li>Research all orders that were placed on the website and compare what was inserted into Storis.  If any discrepancy makes necessary changes to order and if applicable notify the customer directly.</li><li>Regularly balance and reconcile accounts throughout the day, monitoring transactions to ensure accuracy, resolving discrepancies promptly, and maintaining up-to-date financial records to support seamless financial operations.</li><li>Track missing direct ship items/FedEx tracking on direct ship orders.</li><li>Send correspondence to previous customers that used website to apply for third-party finance or lese-to-own as form of payment via email, text, or phone calls.</li><li>Fulfillment of orders in Shopify by comparing completed, void, or open orders in Storis.  Ensure all complete financed orders are fulfilled to initiate the funding process with third-party vendors.</li><li>Other duties as assigned.</li></ol> <ul><li>High school diploma or equivalent combination of education and experience.</li></ul><ul><li>Previous clerical experience preferred</li></ul>Skills and Abilities:<ul><li>Excellent verbal and written communication, and listening skills, with the ability to ask relevant questions and handle stressful situations.</li></ul><ul><li>Basic reading and comprehension skills.  </li><li>Basic numerical reasoning skills. </li><li>Ability to complete paperwork in an accurate, neat and efficient manner.  </li><li>Demonstrated knowledge of software, including Microsoft Office.  </li><li>Excellent organizational skills.  </li></ul><ul><li>Outstanding customer service skills.</li><li>Ability to multi-task in a fast paced working environment.</li><li>Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Softwareand Company Intranet systems preferred.</li></ul>Physical Demands:<ul><li> Ability to remain in a stationary position for an extended period.</li><li>Ability to communicate effectively with customers and co-workers.</li><li>Ability to operate relevant equipment and observe details to complete assigned responsibilities.</li></ul>Schedule: Schedule will vary dependent upon business needs, consisting of day, evening and weekend hours Working Environment:This position is based out of the Oakwood Store Location. Some travel to store locations is required on a limited basis.

Levin Furniture & Mattress

Online Sales Support Representative

Administrative Skills

Analysis Skills

Artificial Intelligence (AI)

Call Centers

Call Volume

Communication Skills

Customer Satisfaction

Customer Support/Service

File Maintenance

Financial Operations

Financial Reporting

Fraud Investigation

Funding

Information Technology & Information Systems

Intranet

Microsoft Office

Multitasking

Online Chat

Operational Support

Organizational Skills

Physical Demands

Post-Sales

Presentation/Verbal Skills

Product Shipments

Productivity Management

Reconciliation

Record Keeping

Revenue Growth

Sales

Sales Management

Sales Support

Time Management

Transaction Processing/Management

Willing to Travel

Writing Skills

eCommerce Sales

clearcompany

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

YEAR

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Digital Product Manager Lead Senior within PNC''s Digital- Retail organization, you will be based in Pittsburgh, PA, Cleveland, OH, Philadelphia, PA, Denver, CO or Austin, TX.You will lead complex, cross channel initiatives that span mobile, web, and assisted experiences, acting as the product authority for front door and in session security capabilities. This role requires deep partnership with Technology, Cybersecurity, Fraud, Risk, and Operations, and regular engagement with senior stakeholders across the enterprise.Why this role mattersMobile and online banking are the primary entry points for customers. This Lead Senior role owns the security experiences that protect those entry points, directly impacting customer trust, fraud exposure, regulatory confidence, and the overall health of the digital banking ecosystem.What you'll do (key responsibilities):Product strategy & ownership<ul><li>Own the end to end product vision, strategy, and multi year roadmap for mobile and online banking security, including sign in, multi factor authentication, step up challenges, device recognition/binding, session management, and access recovery.</li><li>Drive prioritization decisions that balance usability, fraud risk, regulatory expectations, and platform scalability.</li><li>Act as the recognized product lead and decision maker for mobile and online banking security experiences.</li></ul>Execution & delivery leadership<ul><li>Serve as product owner for one or more agile crews delivering security and authentication capabilities.</li><li>Translate strategy into epics, features, and user stories with clear acceptance criteria, including complex edge cases and failure scenarios.</li><li>Coordinate dependencies across mobile, web, and shared security platforms to ensure consistent experiences across channels.</li></ul>Mobile & online banking security expertise<ul><li>Lead delivery of authentication and access controls across iOS, Android, and web platforms.</li><li>Partner with Cybersecurity and Fraud teams to embed risk based and adaptive security controls aligned to current and emerging threat vectors.</li><li>Ensure solutions scale reliably across millions of customers with minimal friction and operational overhead.</li></ul>Risk, governance & controls<ul><li>Operate as part of the first line of defense, supporting risk assessments, audits, and regulatory reviews related to digital banking security.</li><li>Partner with risk, compliance, and legal teams to ensure secure experiences align with enterprise standards and policies.</li><li>Own documentation and evidence related to product controls, decisions, and governance outcomes.</li></ul>Measurement & outcomes<ul><li>Define and monitor KPIs and success metrics (e.g., authentication success rates, challenge rates, fraud losses, call center impact).</li><li>Use data and customer insights to continuously improve security outcomes and customer experience.</li></ul>Leadership & influence<ul><li>Drive alignment across Digital Banking, Technology, Cybersecurity, Fraud, Risk, and Operations.</li><li>Communicate roadmap, priorities, and risks clearly to senior leaders and executive forums.</li><li>Coach and mentor other product managers, raising security product maturity and execution rigor across the digital organization.</li></ul>The ideal candidate will have:<ul><li>7+ years of digital product management experience with ownership of large scale, customer facing platforms.</li><li>Proven experience leading mobile and/or online banking products in regulated or high risk environments.</li><li>Strong working knowledge of authentication and access concepts (e.g., MFA, step up authentication, device trust, session controls).</li><li>Demonstrated ability to lead cross functional initiatives and influence senior stakeholders without direct authority.</li><li>Strong analytical, communication, and risk management skills.</li><li>Experience with mobile security, biometrics, or passwordless authentication.</li><li>Familiarity with identity standards (e.g., OAuth, OpenID Connect, SAML).</li><li>Background partnering closely with cybersecurity, fraud, and enterprise risk teams.</li><li>Financial services experience strongly preferred.</li></ul>PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description<ul><li>Drives digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices.</li><li>Monitors the marketplace to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences. Prioritizes and decisions recommendations. Drives business case development.</li><li>Develops and designs the features of new or existing digital experiences to take advantage of an identified market need or opportunity. Manages the development, production, roll-out or promotion of digital experiences.</li><li>Partners with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders to ensure all digital experiences meet their strategic goals. Partners with Marketing to Develop in product-specific marketing initiatives. May participate in client facing activities. As part of the first line of defense, supports risk management, compliance, and audit needs.</li><li>Drives business, financial, and customer experience results of new and existing products and effectively recommends modifications in experiences and/or marketing to improve results. May coordinate and/or coach Product Managers and Associates.</li></ul>PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:<ul><li>Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.</li><li>Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.</li></ul>QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.Preferred SkillsAgile Web Development, Business Requirements Documentation (BRD), Data Visualization, Digital User Experience, Employee Engagement, IT Architecture, JavaScript, WireframingCompetenciesBusiness Acumen, Competitive Environment, Data Gathering and Reporting, Design Thinking, Effective Communications, Innovation, Knowledge Of Product Line, Marketing Strategy and Positioning, Product Development Life Cycle, Project Management, Solutions DevelopmentWork ExperienceRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)Pay TransparencyBase Salary: $114,500.00 - $202,150.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.Application WindowGenerally, this opening is expected to be posted for two business days from 05/20/2026, although it may be longer with business discretion.BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.Disability Accommodations StatementIf an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.Equal Employment Opportunity (EEO)PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.California ResidentsRefer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Online Business Jobs in Hudson, OH

Resume Resources

Get noticed by top employers!

Online Business Jobs in Hudson, OH

Online Sales Support Representative Levin Furniture & Mattress

Digital Product Manager Lead Senior - Mobile & Online Banking Security The PNC Financial Services Group Inc

Resume Resources