Essential Duties & Responsibilities: • Create and execute a business plan to increase utilization of RailPros' services in the freight railroad market • Identify, develop, and maintain positive relationships with key account stakeholders at all levels within the assigned client(s) • Maintain a high level of visibility in the field, meeting representatives at job sites and field offices • Identify areas for improvement in the customer experience and work with RailPros staff to align service, communication, and technology strategies to satisfy our Service Excellence goal • Identify revenue opportunities within the assigned client(s) and participate in creating solutions that align with our existing or new service offerings • Act as liaison for internal and external communications between client(s) and RailPros • Assist with developing new flagging projects and/or other service offerings, including but not limited to project development, internal and external communication, pilot programs and support and service issues • Coordinate and develop marketing and advertising campaigns geared toward client needs • Participate in creating and presenting marketing material to key client stakeholders • Assist with the identification and resolution of any service-related issues or concerns • Ensure reporting and communication is frequent and bi-directional between the client and RailPros teams • Attend industry events to attract new customers and strengthen relationships with current ones. Knowledge, Skills, & Abilities: Established relationships with management-level peers at UPRR in the Engineering and Procurement functions Deep understanding of UPRR engineering services, both internal and contracted Demonstrated ability to manage multiple projects simultaneously Excellent organizational skills Must be proficient in the use of computers and email and other software commonly employed to develop presentations and promotional materials Proven ability to exercise discretion in the handling of sensitive and/or confidential materials and information Strong skills in presenting and delivering new concepts and methods.