KNOWLEDGE, SKILLS, AND ABILITIES:Online and web-enhancedHybridBlended learning environmentsStudent supportOrientationMentoringEngagementRetentionPersistenceDegree-completion practicesLearning Management systemsParticularly Blackboard UltraOnline Collaboration tools, including Class Collaborate and ZoomStudent recruitment, Outreach and AdmissionsCommunity engagementWebinarWorkshop and presentationInformation-session developmentBasic scholarship, Financial Aid and Payment-optionTransfer informationStudent recordsData collectionReportingProgress monitoringOnline learning best practicesAccessibility and culturally responsive student-support practicesProfessional communication, confidentiality, and institutional proceduresTraining and facilitating student orientationsIndividual support sessionsExplaining technical and academic processes clearlyCreating training guides and student-facing resourcesProviding mentoring and follow-upResponding to student concernsTroubleshooting basic technology issuesUsing learning management systems and educational technologiesMaintaining accurate recordsMonitoring student engagement and progressPreparing reports and updatesConducting recruitment and outreach activitiesBuilding partnershipsUsing sound judgementManaging multiple prioritiesCommunicating effectively with students, faculty, staff, prospective students, families and community partnersSupport diverse students in online, hybrid, web-enhanced, and in-person environmentsProvide culturally responsive, inclusive, and student-centered assistanceProactively identify students who may need additional supportConnect students with appropriate university resourcesLearn and use new technologies and systemsWork independently and collaborativelyOrganize assignments and meet deadlinesHandle interruptions and competing demandsMaintain confidentiality and exercise discretionCommunicate effectively in writing and verballyPresent information to individuals and groupsAnalyze basic student-support and recruitment informationRecommend service improvementsEstablish effective professional relationships PHYSICAL DEMANDS:While performing the duties of this job, the employee will need to frequently sit, stand, walk, bend, stoop, and squat. Blackboard Orientation: Ensure fully online students complete and pass the Blackboard Ultra 101 - Student Orientation Design Training Material: Create training guides and material to help online learning students enrolled in online, web-enhanced, and hybrid courses.