You'll be deploying AI support agents, building AI voice channels, and scaling your team's ability to identify and convert Customer Success Qualified Leads at every touchpoint - continuing to scale support as a core growth engine for Clio, where world-class service is a competitive differentiator. Design and own the strategy to evolve support into an AI-first model - elevating our Clions to focus on complex, high-value customer interactions that require expertise, judgment, and relationship depth, while AI agents (e.g., Maven, Decagon, Sierra, or equivalent) handle routine inquiries at scale.