Candidates with existing knowledge and experience in the following key areas are encouraged to apply: Data readiness and data quality, Identity Resolution / Customer Data Integration, Customer Data Platform (CDP), preparing and governing data for AI and machine-learning use cases, Marketing Campaign Management, Customer Engagement, Omnichannel Marketing & Personalization. Customer Success Account Managers own a mixed portfolio of customers spanning size and industry, and are accountable for retention, renewals, and product adoption across that book, with expansion following naturally from customer success.