Areas of knowledge include: FERPA regulations, federal and state financial aid processes, NYSED and federal regulations governing the admissions of applicants including, but not limited to, policies related to ex-offenders, non-US citizen, Ability to Benefit guidelines for non-high school graduates, applicants with foreign high school transcripts, applicants graduating from unaccredited high schools, and homeschooled applicants. To serve in this role, s/he must maintain a broad knowledge base about all facets of FLCC to effectively communicate the benefits and features of CTE academic programs, facilities (main campus and campus centers), online course options, support services, athletics, student life, housing opportunities, and basic financial aid information.