Pittsburgh, Pennsylvania20 days ago
b>General Responsibilities: - Provide customer-driven pre-purchase and post-purchase counseling services including foreclosure prevention virtually through Zoom video conferencing technology;
- Maintain knowledge of referral opportunities and resources as appropriate (to include down payment assistance grants, bankruptcy and other legal issues, home improvement, local government resources, and housing assistance programs);
- Accurately and consistently update and maintain customer records in Salesforce for effective compliance, billing, and relationship management;
- Present various customer and partner education series in-person or virtually as necessary;
- Complete all relevant training and certifications within 18 months including HUD Housing Counselor certification, including annual travel to attend NeighborWorks National Training Institutes (NTIs) at varying locations across the country; and . Our Homeownership Counselors can talk with customers about the process of buying a home, available resources that may be available to assist with the homebuying process, how to plan for a home purchase, what to do if your mortgage payment isn’t affordable, and much more.