The Senior Escalations Expert works directly with Sunrun Customer Care, Collections, Field Service, Consumer Compliance, Legal, and Executives with a focus on customer satisfaction in order to effectively de-escalate priority, complex, and high risk customer disputes and prevent similar situations in the future. The Senior Escalations Expert will be responsible for highly prioritized customer issues related, but not limited, to executive escalations, sensitive accounts, certain legal specialties, pre-activation cases, and other sensitive, high risk escalation categories.