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jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

UNKNOWN

YEAR

Healthcare

Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

Salary

KBSkills

ACTIVE

<p>Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!</p><p>What You'll Do</p><p>Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet goals. You'll answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as you're the first line manager for your team.</p><p>You'll report to the Ops Manager. We're looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.</p><p>During a Typical Day, You'll</p><ul><li>Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects</li><li>Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team</li><li>Motivate and mentor your team with your open, honest manner and in providing feedback and acknowledging a job well done</li><li>Have an active Resident State Health Insurance License </li></ul><p>What You Bring to the Role</p><ul><li>Associate degree, technical school or equivalent work experience</li><li>Promote a performance-driven culture and always work towards reaching for amazing</li><li>Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks</li><li>Mentor and inspire others</li><li>Customer-focused mindset</li><li>Computer experience with MS Office, customer relationship management applications, and learning management systems. </li></ul><p>Compensation and Benefits</p><ul><li>The anticipated range for individuals expressing interest in this position is $19-$21/hr.</li><li>Visit <div class="anchor-hijack"><a href="https://www.ttecjobs.com/en/us-employee-benefits" rel="nofollow">https://www.ttecjobs.com/en/us-employee-benefits</a></div> for more information.</li></ul><p>What You Can Expect</p><ul><li>Supportive of your career and professional development</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values</li><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits</li><li>And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)</li></ul><p>About TTEC<br/> Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.</p><p>TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.</p><p>#LI- Remote</p>

We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.

TTEC

Seasonal Licensed Healthcare Team Lead

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Microsoft Office

Online Chat

Problem Solving Skills

Project Tracking

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Team Lead/Manager

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Video Chat

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monster

Healthcare Services

DescriptionAbout Alvarez & Marsal<br/>Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action andresults-oriented professionals in over 40 countries. We take a hands-on approach to solving ourclients' problems and assisting them in reaching their potential. Our culture celebratesindependent thin...

<p><b>Description</b></p><div><div><p><b>About Alvarez & Marsal</b><br/>Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action andresults-oriented professionals in over 40 countries. We take a hands-on approach to solving ourclients' problems and assisting them in reaching their potential. Our culture celebratesindependent thinkers and doers who positively impact our clients and shape our industry. Thecollaborative environment and engaging work—guided by A&M's core values of Integrity, Quality,Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working atA&M.<br/></p></div><p><b>The Team</b></p><div><p>The Healthcare Industry Group, a subsidiary of A&M, is at the forefront of delivering transformational change to the healthcare industry. Known as an established leader that delivers tangible results for healthcare executives, boards, private equity firms, investors, law firms and government agencies, our professionals advise organizations on financial and operational performance improvement, strategic growth and unlocking value across the investment lifecycle. Our team provides additional expertise in interim management, restructuring, revenue cycle management, mergers and acquisitions, compliance and regulatory, digital technology and analytics.</p><p><br/>You will have the opportunity to work with clients in a variety of sectors including health systems and providers, physician groups, ancillary providers, medical schools, vision, laboratory, dental and behavior health; managed care and health plans, government plans and programs, healthcare investors and lenders, medical devices, healthcare suppliers and infrastructure, and life sciences.<br/></p></div><div><p>HIG’s Healthcare Services practice (HCS), with offices throughout the US, focuses on serving private equity firm’s portfoliocompanies and public and private healthcare companies. Our HCS services include performance improvement/operational turnarounds, cost optimization, M&A services, finance operations, and interim management (including CFO services).</p><ul><li><b>Technology Assessment:</b> Whether for due diligence, self-assessment, or transformation objectives we support the review and analysis of platform, data and system architectures, and related applications / products, integrations, infrastructure, processes (PLC, SDLC, compliance), data (architecture, governance, BI, etc.), security, IT teams for scale, capability, cost, resilience, maintainability risk related issues and value opportunities</li><li><b>Performance Improvement/Operational Turnaround</b>: Whether serving in interim management roles or in a performance improvement advisory capacity, we draw on deep operational heritage and proven approaches (such as our proprietary rapid results diagnostic) to assess businesses and identify key areas impeding performance quickly and effectively.</li><li><b>Cost Optimization</b>: A&M’s cost optimization program is a holistic, cross-functional approach that focuses on quickly identifying high-impact opportunities for EBITDA and cash flow improvements across the entire cost structure. A&M’s cost optimization focuses on driving significant improvements in cost structure by providing full transparency on cost and margin profiles to simplify and streamline the business and increase the efficiency of overhead costs.</li><li><b>M&A Services</b>: A&M supports companies throughout the M&A lifecycle, including conducting operational/synergy due diligence, integration planning and execution, as well as divestiture and carve-out planning and execution.</li><li><b>Finance Operations: </b>A&M drives improvement to its clients’ finance operations, including management reporting and optimization of the month-end close process.</li><li><b>Interim Management</b>: In select instances, one of HCS’s experienced operators may step into an interim role (i.e. CEO, COO, CFO, CIO) to drive change while a full-time replacement is being recruited.</li></ul></div><div><p><b>How you will contribute</b></p></div><div><p>As a Senior Consultant you will be working closely with healthcare clients on a range of complex assignments. You will work use your independent judgement and critical thinking skills to gather data, design practical solutions and drive financial and operational improvements to add value based on client needs. Depending on the client project the responsibilities of a Senior Consultant may typically include:</p></div><div><ul><li><p>Quickly identifying and implementing opportunities to significantly reduce cost structure by redesigning org structures, identifying and minimizing/eliminating non-value-added tasks and refocusing the business on most value added tasks</p></li><li><p>Optimizing client's month-end close process and management reporting functions to better support ongoing management decisions</p></li><li><p>Rapidly building and managing financial models and conducting financial and operating analyses (synergy analyses, 13 week cashflow, and/or pro forma financial statements)</p></li></ul></div></div><div><div><ul><li><p>Providing guidance to manage a client through crisis and/or quick solutions and time frames by assisting in structuring and executing on a performance improvement plan</p></li><li><p>Developing operational data analysis to develop KPI metrics to track and drive meaningful change. Conducting client interviews to gain an understanding of and evaluate aspects of client situation and operations</p></li><li><p>Effectively summarizing, drawing conclusions and creating recommendations from large data sets or analyses</p></li><li><p>Leading various work streams within a project, including managing day to day engagement priorities with guidance from senior leaders</p></li><li><p>Preparing client-ready deliverables and presentations; making presentations to clients</p></li><li><p>Coaching and mentoring junior staff both formally and informally</p></li><li><p>Building relationships with clients and seeking opportunities to expand the scope of business</p></li><li><p>Supporting marketing initiatives by assisting with the pitch preparation process and creation of marketing materials</p></li><li><p>Helping to build product and service offering tools and templates</p></li></ul></div><div><p>Working as a partner to our clients by building consultative relationships you will develop an in-depth understanding of the client’s processes, financial positions and key operational performance drivers in order to surface and address key issues, from the big picture to the smallest details. Relying on your ability to communicate and problem solve, you will present your analyses and insights to a variety of audiences.</p></div><div><p>We are not your typical consulting firm. We are entrepreneurial, action oriented and results driven professionals who take a hands-on approach to solving our clients’ problems and helping them drive value and growth. We are nimble, resourceful, proactive, can pivot to adapt quickly, when needed, and develop plans that drive real results.You will be part of a team that is passionate about delivering transformational change and making an impact in the healthcare industry.</p></div><div><p><b>Qualifications</b></p></div></div><div><div><p>We are seeking someone to join our team with an entrepreneurial and collaborative mindset who will manage ambiguity and thrive in a fast-paced environment. As a Senior Consultant you will have the opportunity to demonstrate your leadership, integrity and objectivity when interacting with clients at all corporate levels:</p></div><div><ul><li><p>High energy individuals with a passion for healthcare and solving complex issues</p></li><li><p>A minimum of five (5) years of prior work experience in healthcare, consulting or healthcare industry such as healthcare banking, accounting, audit, private equity, or healthcare operations with a healthcare focus</p></li><li><p>Advanced level of Excel proficiency and experience in financial modeling a must; the ability to build 13-week cash flow forecast and three statement model from scratch is a plus</p></li><li><p>Advanced Microsoft PowerPoint and Excel skills a must; experience with Visio, Tableau or Power BI, SQL, SPSS, benchmarking a is plus</p></li><li><p>Solid project management and organizational skills</p></li><li><p>Working knowledge of healthcare industry, including a fundamental understanding of healthcare finance, operations, valuation and various laws and regulations is a must</p></li><li><p>Ability to use sound judgment and escalate project issues to project managers or engagement leaders</p></li><li><p>Ability to coach and mentor junior staff</p></li><li><p>Excellent verbal and written skills, with the ability to communicate with and present information to all levels of client personnel</p></li><li><p>Willingness and ability to travel as required</p></li><li><p>BA/BS degree and/or MBA/MS in Accounting, Finance, or other related healthcare fields such as MHA or MPH</p></li><li><p>Professional certifications such as Certified Public Accountant (CPA), Chartered Financial Analyst (CFA), or demonstrated progress toward such certifications</p></li></ul></div></div><p><b>Your Journey at A&M</b></p><p>We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on the-job learning opportunities, you can acquire new skills and advance your career.</p><p>We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.</p><p><i>Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings’ fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined from time to time as well as a 401(k) retirement plan. Provided the eligibility requirements are met, employees will also receive a discretionary contribution to their 401(k) from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click herefor more information regarding A&M’s benefits programs.</i></p><div><p><i>The annual base salary range is $125 – $150k commensurate with experience. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details</i></p><p>Alvarez & Marsal recruits on an ongoing basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) that they are qualified for and that are of interest to them.</p><p>A&M does not require or administer lie detector tests as a condition of employment or continued employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</p><p>#HBCU</p></div>#J-18808-Ljbffr

Alvarez & Marsal Deutschland GmbH

Senior Consultant, Healthcare Services

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