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The technician collaborates closely with the IT EUx Manager & IT EUx Client Technology Specialist other IT teams to resolve issues, implement process improvements, and support technology initiatives that enhance user satisfaction and productivity. The IT End User Experience Field Technician (IT EUx FT) is responsible for enhancing the satisfaction of the end user by providing hands-on and remote technical support, ensuring a seamless and productive technology experience.

Job ID:  519866 CRH's Americas Materials division is the leading integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 29,000 employees at close to 1,660 locations in 45 US States and 2 Canadian provinces. Position OverviewThe IT End User Experience Field Technician (IT EUx FT) is responsible for enhancing the satisfaction of the end user by providing hands-on and remote technical support, ensuring a seamless and productive technology experience. This role focuses on troubleshooting, maintaining, and improving user-facing technology in both office and field environments. The technician collaborates closely with the IT EUx Manager & IT EUx Client Technology Specialist other IT teams to resolve issues, implement process improvements, and support technology initiatives that enhance user satisfaction and productivity. Key Responsibilities (Essential Duties and Functions)<ul><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Deliver desk side and remote technical support for hardware, software, and network issues.</li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Troubleshoot and resolve end user technology problems efficiently and professionally.</li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Maintain and administer computer systems, mobile devices, and related environments.</li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Assist with deployment, configuration, and refresh of user-facing technology assets.</li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Support technology initiatives and projects as directed by the IT End User Experience Manager.</li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Communicate effectively with users, peers, and management to provide updates and solutions.</li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Document solutions, create training guides, and contribute to the knowledge base.</li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Assist with asset inventory management and technology lifecycle processes.</li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Ensure compliance with IT policies, procedures, and departmental standards.</li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Participate in continuous improvement efforts to enhance the end user experience.</li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Travel to business sites for support, training, or project delivery as needed.</li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Other duties as assigned.</li></ul> QualificationsEducation/Experience<ul><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Associate’s degree in Information Technology or equivalent experience.</li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">2+ years of experience in IT support or a similar field technician role.</li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Experience supporting Windows operating systems, Office 365, mobile devices, VPNs, and networking</li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">A+, ITIL Foundation, and recent MCP certifications preferred.</li></ul> Skills and Competencies<ul><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Strong analytical and problem-solving skills.</li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Proficient in desktop, network, and application configuration, troubleshooting, and installation.</li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Eager to learn new technologies and maintain industry standards.</li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Ability to identify customer needs, gather information, and resolve problems.</li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Effective working individually, in teams, and with virtual teams.</li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Good organizational skills and ability to prioritize tasks.</li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Highly motivated and able to work with minimal supervision.</li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Ability to present technical information in user-friendly language</li></ul> Work Requirements<ul><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Ability to safely lift 5–30 pounds regularly, up to 50 pounds occasionally.</li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Willingness to travel to field sites as needed.</li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Available for on-call work or outside normal hours for critical incidents or project deliverables.</li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Ability to work in office, industrial, and field environments, including use of personal protective equipment.</li></ul><h2>Work Environment</h2>While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; outside weather conditions; and extreme cold and/or heat. The noise level in the work environment is usually quiet to moderate. The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. What CRH Offers You <ul><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Highly competitive base pay</li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Comprehensive medical, dental and disability benefits programs</li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Group retirement savings program</li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">Health and wellness programs</li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt">An inclusive culture that values opportunity for growth, development, and internal promotion </li></ul>  About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!  CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability <div> CRH is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.</div>

CRH Americas

IT End-User Experience Field Technician

Analysis Skills

Asset Management

Communication Skills

CompTIA A+

Computer Maintenance

Computer Systems

Concrete

Construction

Continuous Improvement

Customer Satisfaction

Customer/Client Research

Decentralized Operations/Management

Desktop PC

Establish Priorities

Hardware Administration

High Tech Industry

Identify Issues

Industry Standards

Information Technology & Information Systems

Inventory Management

Knowledge Base

Lift/Move 30 Pounds

MCP - Microsoft Certified Professional

Maintain Compliance

Management of Information Systems/Technology (MIS)

Microsoft Windows Operating System

Mobile Devices

Needs Assessment

Network Configuration Management

On Call

On Site Support

Organizational Skills

Presentation/Verbal Skills

Problem Solving Skills

Process Improvement

Resolve Customer Issues

Small Company

Software Administration

Software Configuration Management

Systems Administration/Management

Team Player

Technical Presentation

Technical Support

User Documentation

User Interface/Experience (UI/UX)

VPN (Virtual Private Network)

Willing to Travel

PART_TIME

FEED

Robinson Inc is opening a brand-new manufacturing facility in Altoona, Iowa, set to open in early 2027, and we’re looking for a Help Desk Technician to set up and support the facility's technology. In this role, you’ll help keep our employees productive by quickly resolving day-to-day IT issues, setting up hardware and software, and making technology simple and reliable for everyone.

Exciting Opportunity: Help Desk Technician – Iowa Facility Opening in 2027 Be part of something big! Robinson Inc is opening a brand-new manufacturing facility in Altoona, Iowa, set to open in early 2027, and we’re looking for a Help Desk Technician to set up and support the facility's technology. This is a fantastic opportunity for a visionary leader who is excited to learn and grow with the company and can easily adapt to a fast-changing environment. COMPANY OVERVIEWWe appreciate your interest in joining our team! At Robinson, Inc. we pride ourselves on our manufacturing solutions and ownership culture, which support the industries we serve and our local communities. Robinson is employee-owned and is driven by a dedicated team of skilled professionals that value trust, loyalty, teamwork, integrity, and accountability as the foundations of our organization. We strive to provide customer service that goes above and beyond the standard. <a href="https://robinsonwi-my.sharepoint.com/:b:/g/personal/laine_dirksmeyer_robinsoninc_com/IQCfQD_24rEZSbUcs9qbwBzZAT_9u33qWhbJTi5RGGqGfXI?e=HmvxAH" rel="noopener nofollow noreferrer" target="_blank">Click here to view our Benefits Snapshot</a> JOB OVERVIEWAs a Desktop Support Specialist, you will be the primary tech support expert for our teams. In this role, you’ll help keep our employees productive by quickly resolving day-to-day IT issues, setting up hardware and software, and making technology simple and reliable for everyone. If you love hands-on problem-solving, enjoy a varied workday, and thrive on being the go-to person when technology doesn’t cooperate, this position is a great fit for you.  This position may require travel to production facilities in Wisconsin.ROLE + RESPONSIBILITIES (includes but not limited to)<ul><li>Deliver helpdesk support to office staff and internal users.</li><li>Create, track, and manage all IT support tickets through ticketing system, escalating issues when necessary.</li><li>Provide first and second level technical support via phone, email and in person for both onsite and remote users.</li><li>Answer incoming support calls and assist users in real time</li><li>Set up and onboard new users across the organization, including account creation and system access.</li><li>Collaborate with the Network Administrator to troubleshoot issues and research solutions.</li><li>Assist with hardware and software repairs as needed.</li><li>Order, configure, and deploy domain joined computers, including the installation and management of network printers.</li><li>Configure, troubleshoot, repair, and replace Android and iPhone mobile devices.</li><li>Document and develop standard operating procedures.</li><li>Participation in on call rotation during weeknights and weekends to support production facilities.</li><li>Troubleshoot and resolve issues across:
<ul><li>Windows environments</li><li>Microsoft 365</li><li>Networking and VPNs</li><li>RDP and remote environments</li><li>VoIP systems (3CX, SIP, call flow issues)</li></ul></li><li>Support departmental and cross functional IT projects as assigned.</li></ul>  QUALIFICATIONS<ul><li>Proven experience in a service desk role that supports both internal and external users.</li><li>Proficient in Microsoft Windows 11 and Office 365 Suite.</li><li>Quick learner of various computer hardware and software applications.</li><li>Strong troubleshooting skills with the ability to diagnose and resolve issues involving hardware, software, and systems (including PCs, printers, mobile devices, and VoIP phones)</li><li>Ability to install and support application upgrades as needed.</li><li>Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.</li><li>High attention to detail and accuracy.</li><li>Strong analytical and problem-solving skills.</li><li>Clear verbal and written communication, able to explain technical details to non-technical staff and customers.</li><li>Professional, customer-focused attitude and approach.</li></ul> PHYSICAL DEMANDS:<ul><li>While performing the duties of this role, the employee is regularly required to use their hands to handle or operate objects, tools, and controls. The employee may occasionally need to lift up to 50 pounds, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.</li></ul>PREFERRED QUALIFICATIONS<ul><li>3-5 years of Help Desk or technical support experience preferred.</li><li>Associate’s degree in information technology, computer science, or related field. Bachelor’s degree preferred.</li></ul> TRAVEL REQUIREMENTSTravel to various Robinson locations throughout Wisconsin/Iowa to provide onsite assistance when needed. At Robinson, we value professionalism, expertise, and a dedication to craftsmanship. We offer a dynamic work environment where employees are empowered to excel and grow within their roles. Join us in our mission to deliver exceptional metal fabrication solutions while fostering a culture of collaboration, innovation, and employee satisfaction. Robinson is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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IT End-User Experience Field Technician CRH Americas

Help Desk Technician Robinson

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