Required Experience: At least five (5) years of experience in the following: · Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management; · Providing help desk support for iOS devices, iOS-based applications, and iCloud account management; · Configuring, imaging, and deploying Windowsbased laptops, printers, and desktop assets; · Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. Required · Experience with endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick; Desired · Experience with IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.