Asheboro, North Carolina30+ days ago
Overview: MasTec is a leading North American infrastructure engineering and construction company focused primarily on engineering, building, installation, maintenance and upgrade of communications, energy and utility and other infrastructure, such as: wireless, wireline/fiber; power delivery infrastructure, including transmission, distribution, grid hardening and modernization, environmental planning and compliance; power generation infrastructure, primarily from clean energy and renewable sources; pipeline infrastructure, including for natural gas, water and carbon capture sequestration pipelines and pipeline integrity services; heavy civil and industrial infrastructure, including roads, bridges and rail; and environmental remediation services. This role serves as the primary point of contact for Tier 2/Tier 3 escalations, ensuring timely resolution of hardware and software issues while maintaining a high level of customer satisfaction across MasTec's geographically distributed workforce.