Technical Skills: Deep, hands-on expertise across Windows Server, Active Directory, Group Policy, Microsoft 365, Azure / Entra ID, enterprise networking (TCP/IP, routing and switching, VLANs, firewalls, VPN, Wi-Fi), endpoint management (Intune / MDM), virtualization (Hyper-V or VMware) and endpoint security (EDR, MFA, conditional access, patching). What You'll Do:The core responsibilities of this role include: • Serve as the Level 3 escalation point for the US Help Desk team, taking ownership of complex incidents that cannot be resolved at Level 1 or Level 2. • Administer and maintain core server infrastructure including Windows Server, Active Directory, DNS, DHCP, file and print services, Group Policy and virtualization platforms (Hyper-V).