Knowledge of networking (TCP/IP, DHCP, DNS), security principles, IAM (PKI), remote access, system administration, and cloud models (SaaS, IaaS, PaaS) • Proficiency with network/OS tools (ping, traceroute, nslookup, ipconfig) and hardware troubleshooting • Understanding of cybersecurity compliance, data protection (PII/PCI/PHI), incident management, and IT security policies • Experience with risk assessment, service desk operations, ticketing systems, SOP documentation, and customer support. Responsibilities: • Provide Tier I/II technical support to SCSTC personnel • Troubleshoot hardware, software, and network issues • Support account provisioning, PKI, and access control • Monitor system and network performance; escalate issues as needed • Maintain accurate incident and service documentation • Assist with cybersecurity compliance and incident response tasks • Support user environments both on-site and remotely • Maintain and update SOPs and technical documentation.