UNKNOWN

ADAPTED_NOW

plant personnel, ensuring reliable functionality of computer systems, network connectivity, and hardware/software applications critical to refinery operations. May be required to lift or carry up to 50 pounds, push or pull heavy weights, ride a bicycle and climb ladders.

<div>Position Summary</div><div> </div><div>We are seeking a hands-on IT / Help Desk Analyst to support day-to-day IT operations at a major refinery facility in El Dorado, AR. This role provides on-site technical assistance for plant personnel, ensuring reliable functionality of computer systems, network connectivity, and hardware/software applications critical to refinery operations. The ideal candidate is service-oriented, adaptable, and comfortable working in an industrial environment supporting both office and field users.</div><div> </div><div>Key Responsibilities * Serve as the primary on-site contact for IT support requests, troubleshooting desktops, laptops, printers, mobile devices, and peripherals. * Support end-users with software installations, system access, and hardware configuration. * Maintain and monitor plant networks, switches, and connectivity to ensure reliable uptime. * Manage user accounts, security permissions, and group policies in Active Directory and Microsoft 365 environments. * Provide support for process control system interfaces, handheld devices, and field communications tools used by refinery staff. * Setup iPads and add printers for users. * Document all service requests, incidents, and resolutions in the ticketing system; escalate complex issues as needed. * Assist with deployment of IT projects, system upgrades, and cybersecurity initiatives. * Collaborate with corporate IT teams to maintain refinery compliance with company policies and IT standards. * Ensure backup systems, antivirus protection, and data recovery procedures are in place and functional.</div><div> </div><div>Qualifications * Education: Associate or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience). * Experience: 2-5 years of IT support experience, ideally in a manufacturing, chemical, or refinery setting. * Technical Skills: o Windows 10/11, Microsoft 365, and Active Directory administration o Network troubleshooting (LAN/WAN, switches, routers, cabling) o Experience with ServiceNow, Remedy, or similar ticketing tools o Familiarity with VPN, remote desktop tools, and mobile device management (MDM) * Preferred: Knowledge of industrial control networks or process automation interfaces. * Certifications: CompTIA A+, Network+, or Microsoft Certified IT Professional (MCP/MCSA) preferred. * Other:</div><div> </div><div>Role is onsite at the Delek Refinery in El Dorado, AR. Must have the ability to wear a respirator and pass respiratory fit testing, if required. Approximately 60%-100% of shift outdoors in a wide range of temperatures. Exposure to chemical vapors, high level of noise or heat that may require PPE. Work may be in 12-hour shifts during Turnaround. May be required to lift or carry up to 50 pounds, push or pull heavy weights, ride a bicycle and climb ladders. * Depending on assignment, may be required to be a member of Emergency Response Team * Accountable for the safe operations of assigned duties and areas * Accountable for personal and all personnel safety * Monitors and Operates specialized equipment making adjustments as needed/authorized * Occasionally within shift (1-33%): Climbing * Occasionally within shift (1-33%): Weight lifted / force exerted up to 50 pounds * While this job description aims to provide a comprehensive overview of the role, it may not detail every task or responsibility required.</div><div> </div><div>#INDG </div>

PTS Advance

IT Helpdesk Analyst

Accounts Receivable

Administrative Skills

Analysis Skills

Antivirus

Apple iPad

Automation

Computer Systems

Control Systems

Corporate Compliance

Data Recovery

Desktop PC

Help Desk

Identify Issues

Information Technology & Information Systems

Internet Security

Laptop PC

Local Area Network (LAN)

Maintain Compliance

Manufacturing

Manufacturing Data Management

Microsoft Active Directory

Microsoft Product Family

Microsoft Windows Operating System

Mobile Devices

Network Administration/Management

Network Connectivity

Network Monitoring

Network Routers

Network Switching

Peripheral Hardware

Printers

Process Control Engineering

Remedy

Safety/Work Safety

ServiceNow

Software Installation

Systems Administration/Management

Technical Support

User Account Administration

VPN (Virtual Private Network)

Wide Area Network (WAN)

SmartSearch

FEED

OTHER

This role also includes setting up development and test environments, managing user accounts, maintaining hybrid Exchange environments, and managing domains. Proficiency with Dynamics 365 customization and development tools, including the Dynamics 365 SDK, Power Platform, Power Automate, Power Apps, and Azure.

Title: Systems Administrator Department: IT Reports To: Project Manager   Location: Onsite, Camden, Arkansas.About Idea Entity At Idea Entity, we transform customer pain points into insightful, scalable, agent-powered workflows — built with empathy, clarity, and speed. Our work bridges strategy and execution, helping organizations simplify complex processes and make smarter, faster decisions. We take pride in being a partner our clients can trust, delivering meaningful outcomes through innovation, collaboration, and accountability. Every project we take on is driven by the shared goal of creating lasting impact for our customers and their businesses.  Role SummaryWe are seeking a full-time System Administrator to join our team on a 6–9 month contract, working Monday through Friday. In this role, you will provide implementation support, troubleshooting, and ongoing maintenance for Information Technology (IT) systems.You will be responsible for Tier 1 (Help Desk) problem identification, diagnosis, and resolution, as well as Tier 2 (escalated) support when required. This role involves managing the daily configuration and operational activities of IT systems and assisting users with effectively accessing and using those systems.The Systems Administrator will provide support, including system monitoring and issue resolution across client/server, storage, network, and mobile device environments.The successful candidate will have hands-on experience in systems administration, including configuring, administering, supporting, and maintaining IT systems. This role also includes setting up development and test environments, managing user accounts, maintaining hybrid Exchange environments, and managing domains.RequirementsKey Responsibilities<ul><li>Act as a System Administrator for Microsoft 365 environments, including Azure AD, SharePoint Online, Exchange Online, Intune, Teams, and OneDrive for Business. </li><li>Provide Tier 1 and Tier 2 technical support, including problem identification, diagnosis, and resolution. </li><li>Collaborate with stakeholders to gather and analyze business requirements and translate them into technical solutions. </li><li>Maintain on-premises and cloud-based virtual environments for development and testing (SharePoint, Azure DevOps Server, Kubernetes). </li><li>Develop and implement customizations, extensions, and integrations using Power Platform, Power Automate, Power Apps, and other relevant tools.</li><li>Perform system configuration, testing, debugging, and troubleshooting to ensure performance and reliability. </li><li>Provide technical expertise and guidance throughout the project lifecycle. </li><li>Diagnose, troubleshoot, and configure laptop hardware to support end-user operations. </li><li>Perform regular backup operations and implement data protection, disaster recovery, and failover procedures. </li><li>Support deployment and post-implementation activities, including user training and documentation. </li><li>Implement and promote standard operating procedures and schedules. </li><li>Follow established IT policies and procedures. </li><li>Contribute to continuous improvement of processes, tools, and methodologies. </li><li>Stay current with the latest technologies, best practices, and trends related to Microsoft Dynamics 365 and related platforms.</li></ul>Minimum Qualifications<ul><li>Associate’s or Bachelor’s degree in Computer Science, Information Technology, System Administration, or a related field, or equivalent experience. </li><li>Minimum of 3 years of experience working with Microsoft Dynamics 365. </li><li>Proficiency with Dynamics 365 customization and development tools, including the Dynamics 365 SDK, Power Platform, Power Automate, Power Apps, and Azure. </li><li>Experience with Dual Write mapping and configuration between Dynamics 365 Project Operations and Finance & Operations. </li><li>At least 3 years of hands-on experience in: </li><li>Windows Server system administration</li><li>Network administration (firewalls, routers, VPNs)</li><li>Microsoft 365 and Azure environments</li><li>Strong understanding of Microsoft 365, SharePoint, Exchange, and Active Directory. </li><li>Working knowledge of virtualization technologies (Hyper-V or equivalent). </li><li>Experience with scripting and automation tools. </li><li>Strong troubleshooting, problem-solving, and communication skills. </li><li>Ability to clearly explain technical concepts to non-technical users. </li><li>Knowledge of IT best practices related to security, storage, data protection, and disaster recovery.</li></ul>Preferred<ul><li>Experience setting up SharePoint Online and on-premises environments. </li><li>Knowledge of the CMMC framework. </li></ul>Certifications: <ul><li>CompTIA Security+</li></ul>Core Values Alignment<ul><li>We are looking for a candidate who aligns with our core values and:</li><li>Acts with a Customer-First mindset, building trust through service</li><li>Takes initiative and Gets Stuff Done without waiting for direction</li><li>Demonstrates a Strive for Excellence approach to quality and delivery</li><li>Embraces Growth Through Learning, continually seeking improvement</li><li>Communicates as a Team-First collaborator, fostering clarity and cooperation</li></ul>Why Join Us<ul><li>Competitive pay</li><li>Comprehensive health care plans</li><li>Health Savings Account (HSA)/Flexible Spending Account (FSA)</li><li>Retirement Plan 401(k) with employer match</li><li>Innovative, mission-driven culture built on accountability and trust</li><li>Collaborative teams passionate about making a real impact</li><li>Opportunities for continuous growth and learning</li></ul>BenefitsEEO Statement At Idea Entity, our culture is centered around diversity and inclusion where our employees are valued and empowered. We are an Equal Opportunity Employer and employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Idea Entity

Systems Administrator

Best Practices

Business Analysis

Cloud Computing

Communication Skills

Computer Science

Configuration Management

Continuous Improvement

Data Storage

Debugging Skills

DevOps

Disaster Recovery

Documentation

Emerging Technology

Failover

Financial Operations

Firewall Administration

Genetics

Hardware Administration

Hardware Configuration Management

Health Plan

Information Systems/Technology IS/IT Administration

Information/Data Security (InfoSec)

Laptop Hardware

Microsoft Dynamics

Microsoft Exchange Server

Microsoft Hyper-V

Microsoft SharePoint

Microsoft Windows Azure

Microsoft Windows System Administration

Online Advertising

Policy Development

Problem Solving Skills

Procedure Development

Process Improvement

Programming Tools

Project Lifecycle

Requirements Management

Sales/Support Engineering (SE)

Scripting (Scripting Languages)

System Operations

System Test

Systems Maintenance

Team Player

Test Plan/Schedule

Testing

Virtualization

Workable

Job Summary: Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes) | Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center | Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems | Maintains a troubleshooting tracking log ensuring timely resolution of problems Impact of the Role: General Profile. Company Overview: General Dynamics Ordnance and Tactical Systems (OTS) is a global leader in the design, engineering and production of munitions, energetics, weapons, armaments, and missile subsystems around the world.

Company Overview:
General Dynamics Ordnance and Tactical Systems (OTS) is a global leader in the design, engineering and production of munitions, energetics, weapons, armaments, and missile subsystems around the world. OTS empowers the U.S. military and its allies with an extensive range of overarching product segments applied across all levels of strategic and tactical operations, providing a cutting-edge advantage to our warfighters.

Our Ethos of Honesty, Trust, Transparency, and Alignment, are the guiding principles that form the foundation of everything we do. Integrity is paramount, innovation fuels our passion, customer satisfaction is at the core of our mission, and collaboration is key to our success - fostering a culture of teamwork and mutual respect among employees, partners, and stakeholders.

Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement, and work/life benefits that include career development and recognition programs.

If who we are and what we do resonates with you, we invite you to join our high-performance team!

Job Summary:
Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes) | Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center | Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems | Maintains a troubleshooting tracking log ensuring timely resolution of problems

Impact of the Role:
<h3>General Profile</h3><ul><li>Requires working knowledge and skills to perform a defined set of analytical scientific or operational processes</li><li>Applies experience and skills to complete assigned work within own area of expertise</li><li>Works within standard operating procedures and/or scientific methods</li><li>Works with a moderate degree of supervision</li><li>Performs manual tasks according to established procedures</li></ul>

Essential Functions:
<ul><li>Responds to end-user requests for technical assistance by phone, email, or ticketing system. </li><li>Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. </li><li>Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. </li><li>Utilizes product information or solution database to research, troubleshoot, and deliver solutions. </li><li>Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. </li><li>Escalates problems to appropriate levels or teams to achieve issue resolution. </li><li>May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. </li><li><ul><li>

Required Qualifications:
<ul><li>Required education and experience: Vocational/Technical Training Degree and 2-5 years' experience OR Equivalent Combination of Relevant Education &/or Experience</li></ul>

Preferred Qualifications:
<ul><li>Preferred education and experience: Associate's Degree</li><li>Discipline/Major: Technical training preferred</li><li>Knowledge, skills & abilities: Computer Skills. Technical Expertise. Detail Oriented. Computer Troubleshooting. End-User Training. Issue Resolution. Mobile Computing. Mobile Device Support. Solution Delivery. Solution Management. Systems Analysis. Technical Troubleshooting. User Guides. General Office Software. IT Help Desk Software. Operating System.</li></ul>

Physical Requirements:
<ul><li>Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.</li><li>Work primarily in a climate-controlled environment with minimal safety/health hazard potential.</li></ul>

Travel Requirements:
No or very little travel likely.

_____________________________:
The above statements describe the general nature and level of work only. The statements do not represent an exhaustive list of required responsibilities and skills. Other duties may be added or this job description may be amended at any time. This job description does not alter an employee's at-will employment status or create an employment agreement or contract, implied or otherwise.

</li></ul></li></ul>

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IT Helpdesk Analyst PTS Advance

Systems Administrator Idea Entity

End User Svcs Sr Technician General Dynamics Ordnance & Tactical Systems

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