location_0_addressRegionName

location_0_addressCountryName

INTEGRATED

UNKNOWN

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

Technical Support

Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory . MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) .

KBSkills

ACTIVE

<div>Summary</div><div> Our client is a leading IT Solutions Company in the outskirts of Springdale, AR area (Fayetteville, Springdale, Rogers, Bentonville) and they are in need of a Help Desk Support Level II.  An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities </div><ul><li style="padding:0">Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.</li><li style="padding:0">Provisioning and system setup for new hires.</li><li style="padding:0">Prioritize incidents and service requests according to defined processes to meet defined SLAs.</li><li style="padding:0">Use remote tools and diagnostic utilities to aid in resolving support requests.</li><li style="padding:0">Server administration via Active Directory, File & Print services, DNS, DHCP.</li><li style="padding:0">Install antivirus software and ensure virus definitions are up to date.</li><li style="padding:0">Server administration via Active Directory, File & Print services, DNS, DHCP.</li><li style="padding:0">Network firewall and switch administration and maintenance.</li><li style="padding:0">Optimizing and maintaining network software and hardware</li><li style="padding:0">Building and deploying file servers and cloud computing solutions</li><li style="padding:0">Configuring and deploying VOIP solutions</li><li style="padding:0">Manage Microsoft Exchange Server</li><li style="padding:0">Telephone solutions</li><li style="padding:0">Monitors alert systems and take appropriate action as per guidelines.</li><li style="padding:0">Ability to use various messages in an event log to affect repairs.</li><li style="padding:0">Receive escalated service requests requiring an enhanced response.</li></ul><div>Qualifications & Requirements</div><ul><li style="padding:0">Having worked in an MSP environment is a MUST! </li><li style="padding:0">Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
</li><li style="padding:0">2-3 years of experience in a client-facing environment such as sales engineering</li><li style="padding:0">Experience with RMM (remote monitoring and management) tool a plus, such as Connectwise, Kaseya, or Ninja. </li><li style="padding:0">Having working knowledge of a PSA tool, such as Autotask or Halo is a plus.</li><li style="padding:0">Experience working with Microtik routers. </li><li style="padding:0">Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
</li><li style="padding:0">Possesses strong organizational and time-management skills 
</li><li style="padding:0">Experience writing proposals for and implementation of technical solutions to fulfill business needs 
</li><li style="padding:0">Results-oriented, self-motivated, energetic, professional, reliable, and a team player</li><li style="padding:0">Strong understanding of technology and business productivity systems
</li><li style="padding:0">Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
</li><li style="padding:0">Sales training experience is a plus
</li></ul><div>Ideal Qualifications (not required)</div><ul><li style="padding:0">CompTIA Net+ and/or CompTIA Security+ 
</li><li style="padding:0">MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
</li><li style="padding:0">CCNA or CCIE-Cisco certifications a real plus
</li></ul><div>Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.</div>Employment Type: Full time

Location: Springdale, AR

K2 Staffing

IT Help Desk Support - Level II

Accounts Receivable

Anti-Virus Software

Business Solutions

CCIE - Cisco Certified Internetwork Expert

CCNA - Cisco Certified Network Associate

Cloud Computing

Communication Skills

CompTIA - Computing Technology Industry Association

CompTIA Security+

Computer Workstations

Customer Relations

Customer Support/Service

DHCP (Dynamic Host Configuration Protocol)

DNS (Domain Name System)

Diagnostics Solutions/Software

Equipment Maintenance/Repair

Establish Priorities

File Server

File and Print Sharing

Firewall Administration

Help Desk

Information Technology & Information Systems

Internet Portal

MCITP - Microsoft Certified IT Professional

MCSA - Microsoft Certified Systems Administrator

MCSE - Microsoft Certified Systems Engineer

Maintenance Services

Microsoft Active Directory

Microsoft Exchange Server

Microsoft Product Family

Microsoft Windows Server

Multitasking

Network Administration/Management

Network Routers

Network Software

Network Switching

Network System Hardware

Organizational Skills

Presentation/Verbal Skills

Problem Solving Skills

Proposal Writing

RMON

Sales

Sales/Support Engineering (SE)

Service Level Agreement (SLA)

Software Administration

Software Installation

System Operations

Systems Administration/Management

Team Player

Time Management

Training/Teaching

Viruses

VoIP (Voice over IP)

Writing Skills

dstribute

OFFSITE

IT/Systems Analyst

Established in 1973, we became a leader in civil engineering, land surveying, and landscape architecture by approaching each project with the same objectives: to help our clients streamline their processes, create efficiencies, avoid costly mistakes, and drive revenue to their bottom line. With offices from coast to coast and a dedicated team of more than 100 professionals, we are a diverse, deeply experienced, and inclusive firm ready to help our clients take advantage of every opportunity that comes their way.

Are you ready to shape the future of engineering and technology? CEI Engineering is seeking a highly skilled and motivated Information Systems Business Analyst to join our dynamic team on-site at our headquarters in Bentonville, AR. This position earns competitive compensation and receives great benefits, including a 401(k) with a company match, an employee stock ownership plan, a quarterly incentive bonus program, continuing education opportunities, and a health and wellness reimbursement program. If you're ready to make a significant impact, we want to hear from you!This position is located in Bentonville, AR and is not a remote opportunityABOUT THE COMPANYEstablished in 1973, we became a leader in civil engineering, land surveying, and landscape architecture by approaching each project with the same objectives: to help our clients streamline their processes, create efficiencies, avoid costly mistakes, and drive revenue to their bottom line. With offices from coast to coast and a dedicated team of more than 100 professionals, we are a diverse, deeply experienced, and inclusive firm ready to help our clients take advantage of every opportunity that comes their way. We employ hard-working people who want to develop and grow along with our company. We also want to help our employees, and their families lead healthy, balanced lives. Therefore, we provide affordable coverage that promotes wellness beyond basic healthcare. By offering competitive pay, excellent benefits, and ongoing training, we foster a supportive environment where our team can excel. Most importantly, we aim to give our employees the opportunity to do what they do best every single day. A DAY IN THE LIFE OF AN INFORMATION SYSTEMS BUSINESS ANALYST:As an Information Systems Business Analyst at CEI Engineering, you will embark on a rewarding journey where each day presents exciting challenges and opportunities to make a difference. In this role, you will work closely with cross-functional teams, utilizing your expertise to drive innovation and enhance business processes. You will collaborate with diverse stakeholders to gather and analyze business requirements, transforming them into comprehensive functional specifications and technical solutions. Your keen eye for detail and analytical mindset will enable you to conduct thorough data analysis, unveiling valuable insights and trends that inform strategic business decisions. In your quest to optimize performance, you will design, develop, and maintain scalable information systems, ensuring they align with business objectives and industry best practices. System testing, debugging, and troubleshooting will be a crucial part of your responsibilities to ensure high-quality deliverables and seamless user experiences. You will be at the forefront of innovation, providing expert guidance on system enhancements, process improvements, and technology investments. Your insights and recommendations will aim to optimize efficiency and productivity across the organization, leaving a lasting impact on our projects and clients. WHAT IT TAKES TO BE SUCCESSFUL AS AN INFORMATION SYSTEMS BUSINESS ANALYST:To excel in this role, you'll need the following qualifications:<ul><li>Degree in Information Systems, business administration, or a related field.</li><li>Minimum of 2 years in a technology-driven role.</li><li>Excellent problem-solving skills and an analytical mindset.</li><li>Exceptional interpersonal skills with excellent written and verbal communication.</li><li>Attention to detail and a focus on delivering high-quality results.</li></ul> YOUR WORK SCHEDULEYou'll find yourself in the vibrant city of Bentonville, AR 72712, where creativity and innovation thrive. As an Information Systems Business Analyst, you'll enjoy the perks of a full-time position, immersing yourself in exciting projects and collaborating with a dynamic team. APPLY TODAY!Ready to take the next step? Our application process is quick and easy, taking only 3 minutes to complete. Don't miss out on this exciting opportunity to join our team and make an impact. Apply today and be part of shaping the future of engineering!

CEI Engineering Associates

Information Systems Business Analyst

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