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Technical Systems SupportProvide installation, imaging, configuration, and maintenance for PCs, servers, switches, security systems, cameras, wireless systems, VoIP/phone systems, kiosks, OffNet systems, email, II TV systems, and related technologies. Demonstrate working knowledge of computers, networking, wireless, fiber optics, security hardware, recording systems, safety systems, phone systems, and related communication technologies.

<div style="text-align:justify"><strong>Job Title: IT Systems Engineer<br/>
Location: Mount Pleasant, IA 52641</strong><br/><strong>Duration: 2+ Months</strong><br/><br/>
**ONSITE**<br/>
**3 Professional References is REQUIRED**<br/>
**Interviews will be conducted on [April 16th and 17th]**<br/><br/><strong>Job Description:</strong><br/>
The Client is seeking an experienced, service focused Information Technology Specialist to provide comprehensive IT support within a 24/7/365 correctional environment.<br/><br/>Do not submit candidates with backgrounds primarily in development, cybersecurity, systems analysis, or network engineering; this is a hands-on operational IT role.<br/><br/>
This role supports a user community of more than 1,500 individuals, including over 280 staff and approximately 1,200 incarcerated individuals. The contractor will serve as the primary on site technical resource for hardware, software, security systems, network operations, and user support across multiple secured environments. <strong>4 weeks of CERT training in Des Moines required.</strong><br/><br/><strong>Key Responsibilities:</strong><br/><strong>Technical Systems Support</strong></div><ul><li style="text-align:justify">Provide installation, imaging, configuration, and maintenance for PCs, servers, switches, security systems, cameras, wireless systems, VoIP/phone systems, kiosks, OffNet systems, email, II TV systems, and related technologies.</li><li style="text-align:justify">Troubleshoot and resolve technical issues involving PCs, switches, wireless equipment, PDAs, and safety/security devices.</li><li style="text-align:justify">Perform hardware replacements, cabling, fiber optic work, wireless deployment, switch maintenance, and fiber management.</li><li style="text-align:justify">Support door controls, security cameras, recording systems, and safety equipment technologies.</li><li style="text-align:justify">Maintain accurate device and inventory records.</li><li style="text-align:justify">Collaborate with the ITS4 on system operations, maintenance, and complex issue resolution.</li></ul><div style="text-align:justify"><strong>Operations & Help Desk</strong></div><ul><li style="text-align:justify">Serve as the primary technical contact for MPCF users regarding hardware and software issues.</li><li style="text-align:justify">Provide high quality customer service to staff, incarcerated individuals, and critical stakeholders.</li><li style="text-align:justify">Create, monitor, and complete work orders; perform root cause analysis and implement solutions.</li><li style="text-align:justify">Set up new user computer accounts and ensure appropriate access levels based on work location and security requirements.</li><li style="text-align:justify">Apply strong communication skills and Core Correctional Practices (CCP) in all user interactions.</li><li style="text-align:justify">Assist in operational issue resolution while ensuring compliance with DoIT, DOC, and MPCF policies.</li></ul><div style="text-align:justify"><br/><strong>Project Planning & Implementation</strong></div><ul><li style="text-align:justify">Partner with the Associate Warden of Administration and ITS4 to gather requirements, plan, test, and implement technology projects.</li><li style="text-align:justify">Support projects involving servers, databases, switches, applications, new technologies, hardware configurations, and systems upgrades.</li><li style="text-align:justify">Apply technical competencies and industry best practices to optimize operational efficiency and productivity.</li></ul><div style="text-align:justify"><br/><strong>General Expectations</strong></div><ul><li style="text-align:justify">Graduation from a four-year college or university</li><li style="text-align:justify">Demonstrate working knowledge of computers, networking, wireless, fiber optics, security hardware, recording systems, safety systems, phone systems, and related communication technologies.</li><li style="text-align:justify">Collaborate effectively with facility leadership, co workers, end users, and external partners.</li><li style="text-align:justify">Ensure adherence to all security regulations, life safety guidelines, and compliance standards.</li><li style="text-align:justify">Conduct data analysis to understand operational needs and implement practical solutions.</li><li style="text-align:justify">Participate in training to remain current with emerging technologies.</li><li style="text-align:justify">Move, install, and configure computer hardware as required.</li></ul><div style="text-align:justify"><br/><strong>Skills:</strong></div><ul><li style="text-align:justify">Experience with installing, imaging, configuration and maintenance for PCs, servers, switches, security systems, cameras, wireless systems, VoIP/phone </li><li style="text-align:justify">systems, kiosks, OffNet systems, email, II TV systems, and related technologies. </li><li style="text-align:justify">Experience with troubleshooting and resolving technical issues involving PCs, switches, wireless equipment, PDAs, and safety/security devices </li><li style="text-align:justify">Ability to Perform hardware replacements, cabling, fiber optic work, wireless deployment, switch maintenance, and fiber management. </li><li style="text-align:justify">Ability to Support door controls, security cameras, recording systems, and safety equipment technologies </li><li style="text-align:justify">Maintain accurate device and inventory records.</li><li style="text-align:justify">Ability to Provide high quality customer service to staff, incarcerated individuals, and critical stakeholders. </li><li style="text-align:justify">Ability to Create, monitor, and complete work orders; perform root cause analysis and implement solutions. </li><li style="text-align:justify">Experience with Setting up new user computer accounts and ensure appropriate access levels based on work location and security requirements. </li><li style="text-align:justify">Graduation from a four-year college or university</li></ul><div style="text-align:justify"><br/>
 </div>

Apollo Technology Solutions LLC

IT Systems Engineer

Best Practices

Communication Skills

Community Support

Computer Hardware

Computer Networks

Customer Support/Service

Data Analysis

Email Technology

Emerging Technology

Fiber Optic Cable

Fiber Optics

Hardware Configuration Management

Hardware Installation

Help Desk

Identify Issues

Information Technology & Information Systems

Inventory Reports

Kiosks

Leadership

Life Safety Systems

Maintain Compliance

Mobile Devices

Needs Assessment

Network Administration/Management

Operational Audit

Problem Solving Skills

Project Planning

Regulatory Compliance

Requirements Management

Root Cause Analysis

Safety Equipment

Safety Systems

Server Support

System Operations

Systems Administration/Management

Systems Engineering

Technical Support

User Account Administration

User Interface/Experience (UI/UX)

VoIP (Voice over IP)

Wireless Communications

jobdiva

Key Responsibilities: Technical Systems Support • Provide installation, imaging, configuration, and maintenance for PCs, servers, switches, security systems, cameras, wireless systems, VoIP/phone systems, kiosks, OffNet systems, email, II TV systems, and related technologies. General Expectations • Graduation from a four-year college or university • Demonstrate working knowledge of computers, networking, wireless, fiber optics, security hardware, recording systems, safety systems, phone systems, and related communication technologies.

Notes



• This is not a remote or hybrid position. On‑site presence is mandatory.



• Work location 1200 E Washington St, Mount Pleasant, IA 52641



• Candidates must reside within a reasonable daily driving distance of Mount
Pleasant, Iowa.



• Do not submit candidates with backgrounds primarily in development,
cybersecurity, systems analysis, or network engineering; this is a hands-on
operational IT role.



The Iowa Department of Corrections (MPCF) is seeking an experienced,
service‑focused Information Technology Specialist to provide comprehensive IT
support within a 24/7/365 correctional environment. This role supports a user
community of more than 1,500 individuals, including over 280 staff and
approximately 1,200 incarcerated individuals. The contractor will serve as the
primary on‑site technical resource for hardware, software, security systems,
network operations, and user support across multiple secured environments. 4
weeks of CERT training in Des Moines required.







Key Responsibilities:



Technical Systems Support



• Provide installation, imaging, configuration, and maintenance for PCs,
servers, switches, security systems, cameras, wireless systems, VoIP/phone
systems, kiosks, OffNet systems, email, II TV systems, and related technologies.



• Troubleshoot and resolve technical issues involving PCs, switches, wireless
equipment, PDAs, and safety/security devices.



• Perform hardware replacements, cabling, fiber optic work, wireless deployment,
switch maintenance, and fiber management.



• Support door controls, security cameras, recording systems, and safety
equipment technologies.



• Maintain accurate device and inventory records.



• Collaborate with the ITS4 on system operations, maintenance, and complex issue
resolution.



Operations & Help Desk



• Serve as the primary technical contact for MPCF users regarding hardware and
software issues.



• Provide high‑quality customer service to staff, incarcerated individuals, and
critical stakeholders.



• Create, monitor, and complete work orders; perform root‑cause analysis and
implement solutions.



• Set up new user computer accounts and ensure appropriate access levels based
on work location and security requirements.



• Apply strong communication skills and Core Correctional Practices (CCP) in all
user interactions.



• Assist in operational issue resolution while ensuring compliance with DoIT,
DOC, and MPCF policies.







Project Planning & Implementation



• Partner with the Associate Warden of Administration and ITS4 to gather
requirements, plan, test, and implement technology projects.



• Support projects involving servers, databases, switches, applications, new
technologies, hardware configurations, and systems upgrades.



• Apply technical competencies and industry best practices to optimize
operational efficiency and productivity.







General Expectations



• Graduation from a four-year college or university



• Demonstrate working knowledge of computers, networking, wireless, fiber
optics, security hardware, recording systems, safety systems, phone systems, and
related communication technologies.



• Collaborate effectively with facility leadership, co‑workers, end users, and
external partners.



• Ensure adherence to all security regulations, life‑safety guidelines, and
compliance standards.



• Conduct data analysis to understand operational needs and implement practical
solutions.



• Participate in training to remain current with emerging technologies.



• Move, install, and configure computer hardware as required.

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