OTHER

FEED

UNKNOWN

This position requires the ability to manage support tickets from start to finish, communicate clearly with end users, document work performed, and ensure issues are fully resolved. Team members provide network, server, virtualization, workstation, hardware, software, and help desk support for small to medium-sized business clients.

Benefits: <ul><li>401(k) matching</li><li>Health insurance</li><li>Opportunity for advancement</li><li>Paid time off</li></ul> 

 Established local IT Support Group of 42 years is seeking full-time skilled I.T. team members to support our client base. This is an in-office position and is not a remote or work-from-home role. Candidates must be available to work on-site during normal business hours. Team members provide network, server, virtualization, workstation, hardware, software, and help desk support for small to medium-sized business clients. The ideal candidate will be energetic, professional, highly organized, and able to work with a strong sense of urgency. Excellent communication, documentation, troubleshooting, and follow-up skills are essential. This position requires the ability to manage support tickets from start to finish, communicate clearly with end users, document work performed, and ensure issues are fully resolved. Required Skills: <ul><li>Working knowledge of network infrastructure, LANs, WANs, TCP/IP, DNS, DHCP, firewalls, switches, and wireless networks </li><li>Proficiency with Windows 10, Windows 11, Windows Server 2016, 2019, 2022, 2025 and Microsoft 365 / Office 365 </li><li>Experience supporting servers, workstations, printers, mobile devices, and associated business systems </li><li>Working knowledge of virtualization technologies such as VMware, Hyper-V, Proxmox, and/or similar platforms </li><li>Basic to intermediate Linux knowledge preferred </li><li>Experience with ConnectWise tools, including ConnectWise Manage, Automate, and Control, preferred </li><li>Excellent help desk support skills, including ticket management, client communication, follow-up, and issue ownership </li><li>Ability to follow trouble tickets from initial report through final resolution </li><li>Strong documentation skills, including documenting problems, resolutions, procedures, and client environments </li><li>Ability to perform troubleshooting analysis of servers, workstations, networks, and associated systems </li><li>Ability to work both independently and as part of a team with minimal supervision </li><li>Ability to participate in team-based projects and remain flexible as project priorities change </li><li>Self-motivated, organized, dependable, and professional </li><li>Ability to handle periods of high workload while maintaining accuracy and professionalism </li><li>Excellent verbal and written communication skills </li><li>Strong project management abilities, including planning, coordination, follow-through, and task completion </li></ul>Qualifications: <ul><li>3–5 years maintaining PC hardware, software, servers, and network systems preferred </li><li>Education may be used in place of experience </li><li>Bachelor’s degree or higher in Information Systems, Computer Science, Cybersecurity, Networking, or related field preferred </li><li>Associate’s degree in a related field may be considered </li><li>CompTIA A+, CompTIA Network+, Microsoft, VMware, Linux, Cisco CCENT, Cisco CCNA, and related certifications desired </li><li>Valid driver’s license, clean driving record, and proof of insurance </li><li>Reliable transportation </li><li>Background check and drug screen required </li></ul>This is a full-time, 40-hour-per-week position. This position is eligible for full-time benefits.

S & R Computer Associates Inc

IT Systems and Network Specialist

Analysis Skills

Background Investigation

Business Solutions

CCNA - Cisco Certified Network Associate

Cisco Network Systems

Communication Skills

CompTIA A+

CompTIA Network+

Computer Maintenance

Computer Science

Customer Support/Service

DHCP (Dynamic Host Configuration Protocol)

DNS (Domain Name System)

Documentation

Driver's License

Firewalls

Follow Through

Health Insurance

Help Desk

Identify Issues

Information Technology & Information Systems

Insurance

Internet Security

Linux Operating System

Local Area Network (LAN)

Microsoft Hyper-V

Microsoft Office

Microsoft Product Family

Microsoft Windows Operating System

Microsoft Windows Server

Mobile Devices

Network Administration/Management

Network Switching

Network Systems

Organizational Skills

PC Hardware

PC Software

Presentation/Verbal Skills

Printers

Problem Solving Skills

Project/Program Management

Reporting Skills

Server Support

TCP/IP (Transmission Control Protocol/Internet Protocol)

Technical Support

Trouble Tickets

VMWare

Virtualization

Wide Area Network (WAN)

Wireless Communications

Work From Home

Workstation Hardware

Writing Skills

ADAPTED_NOW

Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. Responsible for the daily operations of the City’s help desk, the supervision of assigned staff, and the administration and maintenance of the Help Desk ticketing system.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.   Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.  JOB SUMMARY Responsible for the daily operations of the City’s help desk, the supervision of assigned staff, and the administration and maintenance of the Help Desk ticketing system.<div>Job Type: Full-Time</div><div>Agency: Technology Services</div><div>Location: 331 S. Franklin Street, Rocky Mount, NC</div>

Online IT Jobs in Greenville, NC

Resume Resources

Get noticed by top employers!

Online IT Jobs in Greenville, NC

IT Systems and Network Specialist S & R Computer Associates Inc

HELP DESK SUPERVISOR City of Rocky Mount

Resume Resources