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The IT Support Desk Specialist plays a critical role in delivering high-quality technical support to internal users while supporting the maintenance and functionality of networked systems. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.

<h5>IT Support Specialist </h5>The IT Support Desk Specialist plays a critical role in delivering high-quality technical support to internal users while supporting the maintenance and functionality of networked systems. This position serves as the first point of contact for troubleshooting hardware, software, and connectivity issues, and also contributes to ongoing infrastructure projects in collaboration with the broader IT team. The ideal candidate is a customer-focused problem solver with strong technical aptitude and a proactive mindset. You'll be the go-to person for internal support—resolving desktop, software, and system issues quickly and thoroughly. Whether you're responding to a ticket, setting up a workstation, or helping on a network project, your attention to detail and collaborative approach help keep everything running smoothly. <h5>User Support & Desktop Administration </h5><ul><li>Provide Tier I technical support via phone, email, and chat to internal users across locations. </li><li>Set up, maintain, and troubleshoot user workstations, including desktops, laptops, printers, and peripheral devices. </li><li>Create, modify, and delete user accounts, access permissions, and mailboxes. </li><li>Support Microsoft applications and proprietary banking systems in a Windows environment. </li><li>Prioritize and manage incoming support tickets; escalate unresolved issues appropriately. </li><li>Provide on-call support as scheduled in a rotational format. </li></ul><h5>Network & Systems Assistance </h5><ul><li>Assist network and system administrators in the maintenance and monitoring of voice, security, cloud, and endpoint systems. </li><li>Support components of Active Directory, Exchange, VMware, and Citrix environments. </li><li>Participate in technology projects such as system upgrades, deployments, and integrations. </li><li>Assist with inventory management and software/hardware tracking. </li></ul><h5>Knowledgebase & Documentation </h5><ul><li>Contribute to and maintain IT documentation, standard operating procedures, and support knowledgebase. </li><li>Identify opportunities for improved efficiency and user experience; recommend solutions. </li></ul><h5>Requirements </h5><ul><li>Associate's degree in Computer Technology, MIS, CIS, or a related field—or equivalent work experience </li><li>Minimum 1 year of experience in technical support or help desk support in a networked environment </li></ul><h5>Bonus Points </h5><ul><li>Financial services industry experience (familiarity with Fiserv core processing systems a plus) </li><li>Experience supporting VMware, Cisco Systems, Citrix, and MDM platforms </li><li>Technical Proficiencies in Microsoft Windows OS and Microsoft Office Suite, Active Directory and Exchange, VMware, Citrix, and network troubleshooting </li><li>Skills & Abilities in written and verbal communication skills </li><li>Ability to prioritize tasks, work independently, and collaborate with cross-functional teams </li><li>High attention to detail with the ability to troubleshoot and resolve complex issues </li><li>Strong customer service focus with a friendly and professional demeanor </li><li>Strategic thinker with the ability to understand and act on technical information </li></ul><h5>What We Can Offer You </h5><ul><li>Medical, dental, vision, STD, LTD, Life insurance, etc. </li><li>17 days paid time off, 11 paid holidays and bereavement leave </li><li>Education Assistance Program </li><li>Paid Parental Bonding Leave </li><li>Wellness benefits </li><li>Life event coverage </li><li>Service awards </li><li>Financial benefits including 401(k) match, stock purchase plan and more </li><li>Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping. </li><li>Logo wear discounts </li><li>Free checking account, checks and discounted bank services </li></ul>This position will be located at: Operations Center About Us: German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.

German American Bank

IT Support Specialist

Banking Services

Cisco Network Systems

Citrix Product Family

Cloud Computing

Communication Skills

Computer Workstations

Cross-Functional

Customer Relations

Customer Support/Service

Desktop Administration

Desktop PC

Detail Oriented

Documentation Standards

Establish Priorities

Financial Services

Help Desk

Identify Issues

Inventory Management Software

Knowledge Base

Laptop PC

Life Insurance

Management of Information Systems/Technology (MIS)

Manufacturing Data Management

Microsoft Active Directory

Microsoft Exchange Server

Microsoft Office

Microsoft Product Family

Microsoft Windows Operating System

Network Administration/Management

Network Support

Network Systems

On Call

Peripheral Hardware

Presentation/Verbal Skills

Printers

Problem Solving Skills

Resolve Customer Issues

Software Administration

Standard Operating Procedures (SOP)

Stock Purchase Plans

Systems Administration/Management

Team Player

Technical Support

User Interface/Experience (UI/UX)

VMWare

Writing Skills

Hire Recruits

Paid Sick Days

Professional Development

401K

Employee Referral Program

Flexible Spending Accounts

Work From Home

ADAPTED_NOW

Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance.

Position Description & Qualifications The Army PPB BOS program is seeking a 100% Remote Information Specialist to lead documentation and knowledge management for software development teams. The candidate shall own the creation, organization, and maintenance of system documentation, knowledge bases that support developers, testers, and government stakeholders. In this role, you will: + Develop, maintain and continuously improve project documentation, including user guides, admin guides, test plans, release notes, SOP, user acceptance test cases + Work closely with developers, testers, and product owners to capture technical details and translate them into clear, accurate documentation + Design and maintain a structured knowledgebase to ensure project information is easy to find and traceable + Participate as a collaborative team member in Agile lifecycle and activities + Be expected to complete tasks in a fast-paced, results driven environment. To be successful in this role, you will have: + US citizenship + An Active DoD Secret clearance + A Bachelor’s degree in Computer Science, Information Systems, or relevant field + 3 years of documentation and knowledge management experience in supporting software development + Demonstrated experience creating and maintaining technical documentation + Experience organizing and managing large volumes of information, including developing logical structures, file/metadata file, etc. + Strong written and verbal communication skills with attention to details and consistency + The ability to travel up to 10% of the time. Additional desired experience and skills: + Experience supporting Army or DoD programs, especially in budgeting, analytics or business operations environments. + Familiarity with collaboration tools, like Jira and Confluence. + Experience with software development concepts and Agile methodologies + Experience with software testing including developing test cases, conducting software testing, documenting results, and other required testing activities. + Experience creating government acceptance test cases. If you are interested in supporting and working with our military and a passionate Serco team. Submit your application now for immediate consideration. It only takes a few minutes and could change your career! Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .

Serco, Inc. is the North America division of Serco Group, plc, one of the world’s leading service companies. At Serco we serve every branch of the U.S. Military, federal, state and local governments, Canadian and provincial governments, as well as commercial customers. We are a leading provider of professional, technology, engineering, trades, and management services, and we support the public service areas of Defense, Citizen Services, and Transportation.
Headquartered in Herndon, Virginia, Serco has over 9,000 employees working at over 100 sites across the U.S. and Canada. Serco is a business where people and values matter. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. Put simply, Serco is a place you can count on. We embody a holistic approach to wellbeing and offer our employees a suite of benefits that enable you to achieve your physical, emotional, financial, social, community and career goals.
Serco is a place where you can make a difference because every contribution matters. So while your place at Serco may vary depending on your role, we know you will find your place here. You are invited to come discover your place in our world.

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IT Support Specialist German American Bank

Information Specialist Serco

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