IT SupportAmerican Technology Consulting
Little Rock, AR30+ days ago
Required Qualifications 3+ years of experiencein each of the following: Field technician support Desktop and laptop troubleshooting Mobile device support Network administration and support Software installation and maintenance Peripheral device configuration Help desk/telephone support Exceptional customer service skillswith a commitment to user satisfaction Strong communication abilitiesfor technical and non-technical audiences Preferred Qualifications CompTIA A+, Network+, or similar IT certifications Experience with macOS support Google Workspace administration experience Experience in government or conservation organizations Technical Skills Windows 10/11 operating systems Microsoft 365 and Office Suite Active Directory administration iOS and Android mobile device management Basic networking (TCP/IP, DNS, DHCP) Antivirus and security software Remote support tools What We're Looking For The ideal candidate takes ownership of their work, demonstrates problem-solving initiative, and thrives in a customer-focused environment. Field Assistance:Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues Travel Requirements This role requires regular travel to AGFC offices statewide (average 2 days per week) with with AGFC personnel.