OTHER

FEED

UNKNOWN

We are looking for a Help Desk Support Technician to assist customers with technical issues related to our Point of Sale (POS) computer systems. This role involves troubleshooting hardware, software, and networking issues while providing excellent customer service.

Benefits: <ul><li>401(k)</li><li>401(k) matching</li><li>Company parties</li><li>Competitive salary</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Training & development</li><li>Vision insurance</li></ul> 

 Help Desk Support – POS Systems Location: Alliance, OH Job Type: Full-Time We are looking for a Help Desk Support Technician to assist customers with technical issues related to our Point of Sale (POS) computer systems. This role involves troubleshooting hardware, software, and networking issues while providing excellent customer service. Responsibilities <ul><li>Provide phone and remote support for POS systems </li><li>Troubleshoot computers, printers, scanners, and cash drawers </li><li>Resolve software, Windows, and basic network issues </li><li>Document support tickets and solutions </li><li>Escalate complex issues when needed </li></ul>Requirements <ul><li>1+ year of IT help desk or technical support experience preferred </li><li>Basic knowledge of Windows, networking, and computer hardware </li><li>Strong problem-solving and customer service skills </li><li>Experience with POS systems or retail technology is a plus</li></ul>Preferred Skills <ul><li>Experience with retail or restaurant POS systems </li><li>Knowledge of payment processing or credit card terminal</li></ul> <ul><li>Ability to work in a fast-paced support environment</li></ul>Qualifications <ul><li>1–3 years of technical support or help desk experience preferred </li><li>Familiarity with POS systems, retail technology, or payment systems is a plus </li><li>Basic knowledge of: <ul><li>Windows operating systems </li><li>Networking concepts (IP, routers, Wi-Fi) </li><li>Computer hardware and peripherals </li></ul></li><li>Strong customer service and communication skills </li><li>Ability to troubleshoot problems logically and efficiently </li><li>Experience with remote support tools and ticketing systems preferred </li></ul> Benefits <ul><li>Competitive wages </li><li>Health, dental, and vision insurance, Simple IRA </li><li>Paid time off and holidays </li><li>Ongoing training and career development </li><li>Opportunity to grow within a technology-driven company </li></ul>

Point of Sale Innovation

Help Desk Support for POS Systems

Card Processing

Communication Skills

Computer Hardware

Computer Systems

Customer Support/Service

Dental Insurance

Document Scanners

Health Insurance

Help Desk

IP (Internet Protocol)

Identify Issues

Microsoft Windows Operating System

Network Routers

Network System Hardware

Payment Processing

Peripheral Hardware

Point of Sale (POS) Systems

Printers

Resolve Customer Issues

Restaurant

Retail

Sales

Software Administration

Support Documentation

Technical Support

Training/Teaching

Vision Plan

Wi-Fi

Online IT Jobs in Massillon, OH

Online IT Jobs in Massillon, OH

Resume Resources

Get noticed by top employers!

Online IT Jobs in Massillon, OH

Help Desk Support for POS Systems Point of Sale Innovation

Resume Resources