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Working knowledge of: Windows Server operating systems, Active Directory, Group Policy, Windows environments, end-user systems, servers, networking, and security best practices. This role works closely with the Manager of Systems and plays a hands-on role in system deployment, monitoring, troubleshooting, and end-user support across the organization.

<p>eDOC Innovations is seeking a <strong>Systems Team Member</strong> to support and maintain our internal IT systems and hosted infrastructure. This role works closely with the Manager of Systems and plays a hands-on role in system deployment, monitoring, troubleshooting, and end-user support across the organization.</p><p>The ideal candidate combines strong technical knowledge with excellent organizational and communication skills. You'll help keep our systems running smoothly while supporting employees, leadership, and core business operations.</p><p><strong>Key Responsibilities</strong></p><ul><li>Build, deploy, maintain, and monitor Windows-based systems and infrastructure</li><li>Provide end-user IT support across hardware, software, and cloud platforms</li><li>Perform system maintenance, upgrades, troubleshooting, and performance monitoring</li><li>Support hosted solutions and third-party services (email, phone, CRM, and related tools)</li><li>Manage software licenses, warranties, service agreements, and IT documentation</li><li>Assist with procurement of hardware and software</li><li>Develop utilities and automation tools for monitoring and system tasks</li><li>Support IT communications, service alerts, and system updates</li><li>Assist with IT training materials and routine staff training</li><li>Provide after-hours support for planned and unplanned maintenance</li><li>Act as backup to the Manager of Systems when needed</li></ul><p><strong>Required Qualifications</strong></p><ul><li>Extensive experience with Microsoft 365 (O365)</li><li>Working knowledge of: Windows Server operating systems, Active Directory, Group Policy, Windows environments, end-user systems, servers, networking, and security best practices</li><li>Experience with scripting and system automation</li><li>Familiarity with centralized management or remote monitoring tools</li><li>Ability to handle sensitive and confidential information appropriately</li><li>Willingness and ability to learn proprietary eDOC systems</li></ul><p><strong>Work Environment</strong></p><p>This role operates in a professional office environment with potential for limited travel depending on assignments. eDOC Innovations is committed to providing reasonable accommodations for qualified individuals with disabilities.</p><p><strong>Why eDOC Innovations</strong></p><p>eDOC Innovations is a Credit Union Service Organization (CUSO) serving financial institutions nationwide. We offer a collaborative, mission-driven environment where technology, reliability, and service excellence matter. eDOC Innovations is an Equal Opportunity Employer.</p>

eDOC Innovations , Inc.

IT Systems Administrator

Automation

Best Practices

Business Operations

Centralized Operations/Management

Cloud Computing

Communication Skills

Computer Servers

Credit Union

Customer Relationship Management (CRM) Systems

Documentation

Hardware Administration

Help Desk

Identify Issues

Information Systems/Technology IS/IT Administration

Information Technology & Information Systems

Leadership

Microsoft Active Directory

Microsoft Product Family

Microsoft Windows NT Group Policy

Microsoft Windows Operating System

Microsoft Windows Server

Network Security

Organizational Skills

Performance Analysis

Purchasing/Procurement

RMON

Scripting (Scripting Languages)

Software Administration

Software License Management

Staff Training

Systems Administration/Management

Systems Maintenance

Team Player

Technical Support

Talent Acquisition

Microsoft 365Required5YearsStrong communication and interpersonal skills and detail orientedRequired5YearsStrong analytical and troubleshooting skillsRequired5YearsAbility to prioritize tasks and manage time effectively in a fast-paced environment. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.

<p><b>ABOUT THE ROLE</b><br/><br/>We are seeking a skilled and customer-focused Support Technician<b style="color:#000000;font-size:13px"> </b>to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery. <br/><br/>The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support. <br style="color:#000000;font-family:'arial' , 'helvetica' , sans-serif;font-size:13px;font-style:normal;font-weight:400;white-space:normal"/><br style="color:#000000;font-family:'arial' , 'helvetica' , sans-serif;font-size:13px;font-style:normal;font-weight:400;white-space:normal"/>The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.<br style="color:#000000;font-family:'arial' , 'helvetica' , sans-serif;font-size:13px;font-style:normal;font-weight:400;white-space:normal"/><br style="color:#000000;font-family:'arial' , 'helvetica' , sans-serif;font-size:13px;font-style:normal;font-weight:400;white-space:normal"/></p><table border="0"><thead><tr><td tabindex="0"><p>Skill</p></td><td tabindex="-1"><p>Required / Desired</p></td><td tabindex="-1"><p>Amount</p></td><td tabindex="-1"><p>of Experience</p></td></tr></thead></table><table border="0"><tbody><tr><td id="cell-0-ReqSkill">Microsoft 365</td><td>Required</td><td>5</td><td>Years</td></tr></tbody></table><table border="0"><tbody><tr><td id="cell-1-ReqSkill">Strong communication and interpersonal skills and detail oriented</td><td>Required</td><td>5</td><td>Years</td></tr></tbody></table><table border="0"><tbody><tr><td id="cell-2-ReqSkill">Strong analytical and troubleshooting skills</td><td>Required</td><td>5</td><td>Years</td></tr></tbody></table><table border="0"><tbody><tr><td id="cell-3-ReqSkill">Ability to prioritize tasks and manage time effectively in a fast-paced environment.</td><td>Required</td><td>5</td><td>Years</td></tr></tbody></table><table border="0"><tbody><tr><td id="cell-4-ReqSkill">Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests.</td><td>Required</td><td>5</td><td>Years</td></tr></tbody></table><table border="0"><tbody><tr><td id="cell-5-ReqSkill">Commitment to delivering high quality end user support and customer service</td><td>Required</td><td>5</td><td>Years</td></tr></tbody></table><table border="0"><tbody><tr><td id="cell-6-ReqSkill">Experience in a help desk or technical support role.</td><td>Required</td><td>5</td><td>Years</td></tr></tbody></table><table border="0"><tbody><tr><td id="cell-7-ReqSkill">Knowledge of IT systems</td><td>Required</td><td>5</td><td>Years</td></tr></tbody></table><table border="0"><tbody><tr><td id="cell-8-ReqSkill">Knowledge of print services environment</td><td>Desired</td><td>2</td><td>Years</td></tr></tbody></table><h2>Questions</h2><table border="0"><thead><tr><td tabindex="0"> </td><td tabindex="-1"><p>Description</p></td></tr></thead></table><table border="0"><tbody><tr><td>Question 1</td><td id="cell-0-QDcTx">Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?</td></tr></tbody></table><table border="0"><tbody><tr><td>Question 2</td><td id="cell-1-QDcTx">Please list candidate's email address.</td></tr></tbody></table><table border="0"><tbody><tr><td>Question 3</td><td id="cell-2-QDcTx">In what city and state does your candidate currently reside? Local Richmond candidates preferred. If your candidate is local to Richmond, pls upload a copy of their drivers license (under the Reference tab) to confirm their local address.</td></tr></tbody></table><table border="0"><tbody><tr><td>Question 4</td><td id="cell-3-QDcTx">Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed. If selected, does your candidate agree to this arrangement?</td></tr></tbody></table><table border="0"><tbody><tr><td>Question 5</td><td id="cell-4-QDcTx">The mgr will conduct an initial web interview but they will also require a follow up IN PERSON interview before making a final decision. If selected, does your candidate agree to this arrangement?</td></tr></tbody></table><table border="0"><tbody><tr><td>Question 6</td><td id="cell-5-QDcTx">If offer is accepted VITA runs a separate finger print check. Pls make sure your candidate does not have any major infractions on their criminal check that may prevent them form moving forward after an offer is accepted.</td></tr></tbody></table>

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IT Systems Administrator eDOC Innovations , Inc.

Help Desk Technician – Print Environment Cyber Resource

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