UNKNOWN

FEED

This position provides first level technical assistance, troubleshooting, and customer service for computer hardware, software, classroom technology, and campus systems. 2. Provide timely, courteous, and effective technical support to faculty, staff, and students with varying levels of technical proficiency.

YEAR

<figure><img src="https://gallery-cdn.breezy.hr/acd61/Picture1.png"/></figure>STARTING RATE -  $45,000.00SUMMARYThe IT Help Desk Technician serves as the primary point of contact for technology support for faculty, staff, and students at the College. This position provides first level technical assistance, troubleshooting, and customer service for computer hardware, software, classroom technology, and campus systems. The IT Help Desk Technician supports teaching, learning, and administrative operations while maintaining a high standard of professionalism, service quality, and information security.QUALIFICATIONS 1. Associate's degree in information technology, Computer Science, or a related field, or an equivalent combination of education and relevant experience.    Bachelor's degree preferred. 2.	Working knowledge of Windows operating systems and common desktop applications. 3.	Strong customer service orientation with the ability to communicate technical information clearly to non-technical users. 4.	Ability to troubleshoot hardware, software, and basic network issues using a logical and methodical approach. 5.	Ability to work effectively with a diverse campus community, including students, faculty, and staff. 6.	Ability to maintain confidentiality and comply with FERPA, data privacy, and institutional policies. KNOWLEDGE, SKILLS, AND ABILITIES 1.	Experience providing IT support in a higher education or public sector environment. 2.	Familiarity with Microsoft 365, learning management systems, and enterprise IT environments. 3.	Experience using IT ticketing systems and remote support tools. 4.	Relevant technical certifications (e.g., CompTIA A+, Microsoft). RESPONSIBILITIES: 1.	Serve as the first point of contact for IT support requests via ticketing system, phone, email, and in person assistance. 2.	Provide timely, courteous, and effective technical support to faculty, staff, and students with varying levels of technical proficiency. 3.	Install, configure, troubleshoot, and maintain desktop and laptop computers, printers, and peripherals. 4.	Diagnose and resolve issues related to operating systems, software applications, and college supported technologies. 5.	Assist users with account access issues, including password resets and authentication, in accordance with security policies. 6.	Support classroom and instructional technology, including projectors, computers, and audio visual equipment. 7.	Respond to classroom technology issues during instructional hours as assigned. 8.	Accurately document service requests, troubleshooting steps, and resolutions in the IT ticketing system. 9.	Escalate complex or unresolved issues to appropriate IT staff while maintaining ownership of the request. 10.	Assist with technology deployments, refresh cycles, inventory tracking, and IT projects as assigned. 11.	Follow all College policies related to information security, FERPA, acceptable use, and data privacy. 12.	Maintain confidentiality of sensitive student, employee, and institutional information. 13.	Attend required training sessions and departmental meetings. 14.	Perform other related duties consistent with the scope of the position.<ol></ol>Clinton Community College does not discriminate on the basis of race, sex, color, creed, religion, age, national origin, disability, marital status, sexual orientation, gender identity, transgender status, pregnancy, predisposing genetic characteristics, domestic violence victim status, military status or status as a disabled veteran or veteran of the Vietnam era or other statuses protected by state and federal law.  Consistent with the Americans with Disabilities Act, applicants who require reasonable accommodations during the employment process should notify Human Resources as necessary.

SUNY Clinton - Clinton Community College

IT Help Desk Technician

Audiovisual

Authentication

Communication Skills

CompTIA A+

Computer Hardware

Computer Maintenance

Computer Music and Audio

Computer Science

Computer Services

Computer Software

Customer Support/Service

Desktop PC

Educational Technology

Family Educational Rights and Privacy Act (FERPA)

Government

Help Desk

Higher Education

Identify Issues

Information Technology & Information Systems

Information/Data Security (InfoSec)

Laptop PC

Learning Management System (LMS)

Microsoft Product Family

Microsoft Windows Operating System

Operating Systems

Peripheral Hardware

Printers

Problem Solving Skills

Project Tracking

Software Administration

Technical Support

Time Management

Training/Teaching

BreezyHR

This position is extremely fast paced and is one that gets to spend time in all departments shopping for our customers and filling their online orders. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.

HOUR

<h5>Online Order Filling Team Associate </h5>Online Order Filling associates have one focus: to fill and dispense online orders. They locate, prepare, and package merchandise, ensuring the accuracy of orders prior to pick up. They make appropriate product substitutions and consult with the customer as needed to ensure satisfaction. Do you enjoy shopping? Online orderfillers and delivery associates get to do just that every day. Online orderfillers have the opportunity to shop for our customers and choose just the right apple, or select their favorite cereal. This position is extremely fast paced and is one that gets to spend time in all departments shopping for our customers and filling their online orders. Order fillers and delivery associates also get to dispense orders to our customers and engage them in conversation throughout the dispensing process. The pace can be intense, especially in the evenings, on weekends, and during a holiday season. There are times when you have to juggle shopping for our online customers while stopping to help our in store customers. At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see One.Walmart.com. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com. *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. What you'll bring: <ul><li>Acknowledge and greet customers with a smile </li><li>Answer customer questions </li><li>Help customers find the products they are looking for </li><li>Assist fellow associates as needed throughout the store </li><li>Keep your area stocked, clean, and safe </li></ul>* For a complete list of duties and responsibilities, please see the actual job description.

What started small, with a single discount store and the simple idea of selling more for less, has grown over the last 50 years into the largest retailer in the world. Each week, nearly 265 million customers and members visit our more than 11,200 stores under 55 banners in 27 countries and eCommerce websites in 10 countries. With fiscal year 2018 revenue of $500.3 billion, Walmart employs over 2.2 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity. It’s all part of our unwavering commitment to creating opportunities and bringing value to customers and communities around the world.

Online IT Jobs in Plattsburgh, NY

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Online IT Jobs in Plattsburgh, NY

IT Help Desk Technician SUNY Clinton - Clinton Community College

Online Order Filling Team Associate Walmart

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