UNKNOWN

ADAPTED_NOW

Monitors helpdesk email, tickets & phone line and provides IT support and resolution to end users via the phone. Maintains end user documentation, knowledge base and recurring communications to end user community to help achieve first call resolution.

<div><h2>Help Desk I</h2><div>A DAY IN THE LIFE<ul><li>Serves as the primary IT contact for helpdesk support calls across the entire end user environment.</li><li>Monitors helpdesk email, tickets & phone line and provides IT support and resolution to end users via the phone. Coordinates day to day help desk ticketing system and works with IT staff to provide end user solutions.</li><li>Strives to provide first call resolution for all end users.</li><li>Maintains end user documentation, knowledge base and recurring communications to end user community to help achieve first call resolution.</li></ul>WHAT YOU’LL NEED<ul><li>One to three years of experience in the installation, configuration, and support of Windows based computer hardware, software, and peripherals required. Previous experience in and strong focus on customer service required.</li><li>Minimum of a two-year post-secondary degree in Information Technology or related field, or equivalent combinations of education and work experience required.</li></ul>WHAT WILL SET YOU APART<ul><li>Service Now experience is preferred.</li></ul><ul><li/></ul></div></div>

Distinctive Staffing Solutions

Help Desk Analyst

Analysis Skills

Computer Hardware

Computer Software

Customer Support/Service

Help Desk

Knowledge Base

Microsoft Windows System Administration

Peripheral Hardware

ServiceNow

Technical Support

User Documentation

Top Echelon

OTHER

FEED

Minimum 1 year of experience in technical support, help desk support, desktop support, PC repair, or a related technical role . Working knowledge of Windows Operating Systems, Microsoft Office Suite, and basic networking concepts .

HOUR

Benefits: <ul><li>401(k)</li><li>401(k) matching</li><li>Competitive salary</li><li>Flexible schedule</li><li>Health insurance</li><li>Opportunity for advancement</li></ul> Support Technician Level 1 SurfThing in Annandale Minnesota, is a fast-growing leader in golf simulator technology with a culture that values honesty, transparency, and results—while keeping things fun. Hourly Pay: $23.00–$27.00 Schedule: Monday–Friday between 8:00 AM and 6:00 PM, with three available 8-hour shift options. On-Call Rotation: Rotating weekend on-call schedule with overtime pay provided for on-call coverage. Benefits: <ul><li>ICHRA </li><li>18 Days PTO </li><li>Paid Holidays </li><li>401(k) Match after 1 year </li></ul>Technical Support Responsibilities <ul><li>Identify, troubleshoot, and resolve hardware, software, and networking issues </li><li>Install, configure, and maintain computer hardware, software, and peripheral devices </li><li>Provide remote and phone-based technical support to customers and partners </li><li>Guide customers through troubleshooting steps and clearly communicate technical solutions </li><li>Manage and prioritize multiple support tickets in a fast-paced environment </li><li>Document troubleshooting steps, resolutions, and support procedures accurately </li><li>Support deployment and roll-out of new applications and system updates </li><li>Test and evaluate new technologies, hardware, and software solutions </li><li>Set up and configure Golf Simulators and related software for partners and customers </li><li>Diagnose and test returned Golf Simulators to determine repair or replacement next steps </li><li>Escalate unresolved or advanced technical issues to higher-level IT staff when necessary </li><li>Follow up with customers to ensure issues are fully resolved and provide a positive support experience </li></ul>Qualifications & Experience <ul><li>Minimum 1 year of experience in technical support, help desk support, desktop support, PC repair, or a related technical role </li><li>Experience using remote desktop tools and help desk ticketing systems </li><li>Strong troubleshooting and problem-solving abilities with attention to detail </li><li>Working knowledge of Windows Operating Systems, Microsoft Office Suite, and basic networking concepts </li><li>Ability to communicate technical information clearly to both technical and non-technical users </li><li>Strong organizational skills with the ability to manage multiple priorities effectively </li><li>Ability to learn new technologies and systems quickly in a hands-on environment </li><li>Experience with PC hardware, gaming systems, simulators, AV equipment, or consumer electronics is a plus</li></ul>

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Help Desk Analyst Distinctive Staffing Solutions

Support Technician Level 1 SURFTHING LLC

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